Job Description:

Job Title: Client Services Representative ... Location: New York City, NY

Reports to: Client Services Manager

Hours of Work: 40 hours per week

Responsibilities:

• Handle customer inquiries, complaints, and requests with professionalism and empathy.

• Ensure timely and accurate responses to customer queries via phone, email, or messenger.

• Provide product information, troubleshooting guidance, and resolution to customer issues.

• Assist customers with placing orders, processing returns, and tracking shipments.

• Collaborate with other departments to address customer concerns and escalate complex issues when necessary.

• Maintain accurate and detailed records of customer interactions and transactions.

• Strive to achieve customer satisfaction by exceeding service expectations.

• Identify opportunities for process improvements to enhance overall customer experience.

• Stay updated with product knowledge, policies, and procedures to provide accurate information.

Requirements:

• Minimum of 2+ years of proven experience in a customer service role/call center environment.

• Proficient typing skills, with a minimum typing speed of over 35 words per minute (WPM).

• Excellent verbal and written communication skills to interact effectively with customers.

• Strong problem-solving abilities and a customer-focused mindset.

• Ability to multitask and work efficiently in a fast-paced environment.

• Empathetic and patient attitude when handling customer concerns.

• Familiarity with CRM software and other relevant tools is a plus. Examples: Zendesk, Kustomer, NetSuite, Microsoft Office Suite

Skills: Communication, critical thinking skills, team player, conflict resolution, team player

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