Bit By Bit is looking for a talented and passionate Help Desk Engineer committed to providing top-notch customer service and technical support for our clients. We are searching for someone to take on a Dedicated Helpdesk Engineer position (Salary based on proficiencies). In this position, you would be on-site and dedicated to a specific client. In this role you would be part of a team dedicated to this account with the ability to escalate issues to our NYC based staff. This will be a full-time position, working on the client’s site 3-4 days a week.

Qualifications:

· Basic technical support of client systems

· Create and Maintain documentation

· Maintain Client IT Hardware inventory

· Hardware and software troubleshooting

· User onboarding and offboarding

· Audio/Visual Conference support

· On-site to client in New Jersey - Candidate should have a car

Technical Responsibilities:

Remote Desktop support and Troubleshooting for Windows
Network and Server Monitoring
Antivirus Deployment
Microsoft Active Directory Domain and File Server Administration
Private and Hosted Email (Exchange, Office 365, Google Apps)
Email Spam and Antivirus Administration
Stellar Customer Service skills and communication skills
Proficient with all Microsoft suite products
Experience with MFA, SSO, AD and o365 preferred
Professional attitude and commitment to providing exceptional client service. We place a high emphasis on client satisfaction

Additional Desirable Skills:

MSP experience
Experience supporting Law Firms
Network Certifications and Training (Microsoft, Apple, CompTIA, and Cisco)
Firewall and Switch Administration

Minimum of 1 year experience working with a Managed Services IT company preferred.

Education:

4 year College degree, preferably a B.S in a technical science or equivalent experience. All Microsoft and/or Apple technical certifications are a plus.

Salary 60K+ Based on experience

Certification Training

Medical and Dental

Paid Vacation

401K

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