Full-Time | Remote | OTE R630,000 - R810,000 per annum Depending on experience

We’re hiring a Customer Onboarding & Support Specialist to:

You’ll be joining a small, focused team where your impact is immediate and visible.

Client Onboarding & Training (40%)
Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment.
Product Demos (40%)
Run live demos for prospective customers—focused on solving their business pain, not pitching features.
Customer Support (15%)
Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively.
Support Documentation (5%)
Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.
Voice of the Customer (5%)
Flag product issues, trends, and friction points to the engineering and product teams.

At least 2+ years in SaaS onboarding, support, or customer success
Excellent written and spoken English—clear, friendly, and professional
Experience leading screen-share trainings or live product walkthroughs
Have excellent technical comprehension and can quickly understand how systems work and recommend solutions for client needs.
A process-oriented mindset—you look for ways to document, systemise, and improve
Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)

Familiarity with CRMs, Stripe, Zapier, or fitness industry tools
Experience working with Featurebase or other support chat tools, Notion, Linear, and Loom
Previous experience working in a fast-growing tech startup or B2B SaaS environment
Links to help docs, demo videos, or customer education content you’ve created
Proficiency in using AI tools to improve personal productivity

· Notion · Loom · Linear · Stripe · Slack · Google Meet · Featurebase · Claude

Complete the application via this link
Include a short Loom (max 5 min) sharing a time you made a customer process better.
Share any support docs, videos, or demos you’ve created (if you have them).

We respond fast. Expect an intro call, a short exercise, and a final interview—all within two weeks if it’s a match.

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