Remote

Overview

Salary Range

$25.00 - $32.00 Hourly

Description

Primary Purpose:

Serve as a direct liaison between Customers, Sales Representatives & various Schuman Cheese Departments assisting in processing orders, handling complaints, solving billing issues as well as other customer inquiries. To be an advocate for our customers with the goal of providing the highest service level possible.

Responsibilities:

Process orders received via Fax, EDI, email & by phone
Verify pricing and shipping dates within 24 hours after receipt
Maintain order guide & pricing in the software system
Proactively communicate with Production & Warehouse teams to avoid potential customer shorts including releasing lots & allocation of an item if needed
Track order fulfillment & communicate shorts to our customers with information on when product will be available or suggest a substitute item
Work with the Accounting Department to resolve credit issues & to release orders
Process PO change requests, returns & samples
Handle customer issues & complaints by referring the issue to the appropriate department & logging them onto the system. Follow up to resolution.
Communicate with Sales, Supply Chain, Production, Logistics & Warehousing on a regular basis to ensure our customer’s needs are met
Organize work to meet deadlines
Assist the Sales Department in growing customer business

Qualifications

High school diploma required;
2-3 years’ experience in a customer service role, preferably in club channels
Strong computer skills, including proficiency in Microsoft Excel and Outlook; experience working within Sage X3 or other similar ERP system is a plus
Familiarity with EDI transaction sets
Able to thrive in a fast paced environment and remain calm under pressure
Works with a high sense of urgency
Dependable and results oriented
Self-directed and able to work well independently or in a team
Organized with a high attention to detail, accuracy and follow through
Above average communication skills (written and verbal)
Strong interpersonal skills
Skilled in problem solving, research and time management
Able to multi task

Expected Hours of Work:

Hours of work are Monday through Friday, 10AM-6PM CST. Working on average 40-45 hours per week. Additional overtime is required during peak season months. (October - December). This position works fully remote.

Compensation and Benefits:

The budgeted salary range for this position is $25-$32 per hour, with a 5% annual bonus potential.

Our comprehensive benefits package includes:

Health, dental, and vision insurance
401(k) plan with 4.5% employer contribution
Paid time off and holidays
Professional development opportunities
Employee wellness programs

Salary range is based on consideration of required qualifications, experience, education, skill, training, certifications or seniority, etc. Schuman Cheese reserves the right to offer the selected candidate or applicant an hourly rate or salary at an appropriate level to be set and determined by Schuman Cheese that is commensurate with the applicant’s qualifications, experience, education, skill, training, certifications or seniority.

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