Job Summary:

We are seeking a highly capable Inventory Transformation Process Leader to drive the evolution of our planning and execution ecosystem. This role blends deep systems expertise (SAP IBP) and supply chain systems expertise with strong business judgement and operational pragmatism.

The successful candidate will challenge existing planning processes and systems architecture, apply decision-ready data sets, and implement exception-based planning to enable faster, higher-quality decisions. This role is hands-on and outcome-driven, focused on turning data into action and planning into a true operational decision engine.

This is an exciting time to start this journey, providing the candidate the opportunity to blueprint and drive change. The successful candidate will bring in relevant industry experience, vision for continuous improvements, influencing ability to drive process and solution standardization, and collaboration with various stakeholders to achieve common goals, while delivering consistent and thorough deliverables as required.

The ideal candidate will be someone who challenges “how it’s always been done”, is highly analytical, is a hands-on-leader who is equally comfortable at the whiteboard and in system configuration. One who values practical outcomes over theoretical perfection, builds systems that support how people actually work and is capable of articulating plans and ideas with all levels of the organization.

Job Expectations:

Strategy & Business Transformation

Partner with Supply Chain Operations, Finance, Merchandising, Marketing, and IT leaders to redefine and/or optimize end-to-end planning processes, including Demand, Supply, Inventory, and IBP/S&OP
Translate business strategy into a clear, executable IBP and Inventory Optimization roadmap
Challenge legacy processes, assumptions, and system designs to improve speed, focus, and decision quality
Drive measurable business outcomes across service, inventory, cost, and agility

Decision Enablement & Exception-Based Planning

Design and apply integrated, decision-ready data sets that align demand, supply, inventory, capacity, and financial views.
Shift planning from calendar-driven review cycles to exception-driven workflows using clearly defined thresholds and tolerances.
Ensure exceptions are actionable by defining:
Business meaning
Decision ownership
Recommended actions and trade-offs
Embed decision logic directly into IBP workflows to enable same-day or next-day decisions.
Reduce planner effort by eliminating manual data preparation and focusing attention on the few critical issues that matter most.

SAP IBP & Systems Architecture

Own the solution design and architecture for SAP IBP (Demand, Supply, Inventory Optimization, Response & Supply, and related capabilities).
Configure SAP IBP to support daily and weekly operational decision cycles, not just monthly IBP cadence.
Design alerts, dashboards, and planning views that clearly answer:
What changed?
Why does it matter?
What decision is required now?
Ensure tight integration between SAP IBP, SAP S/4HANA (or ECC), BW/HANA, and execution systems to support fast response and closed-loop learning.
Balance SAP standard best practices with practical usability for planners and operators.

Data, Analytics & Applied Insights

Apply forecasting, supply, and inventory analytics to prioritize action, not just improve model accuracy.
Enable rapid scenario analysis and what-if simulations focused on real operational trade-offs (service vs. inventory, cost vs. speed).
Partner with data and analytics teams to operationalize advanced models into repeatable, explainable decisions.
Focus on speed to insight and decision clarity over analytical complexity.

Execution, Delivery & Adoption

Lead or support IBP and SAP supply chain implementations, enhancements, and upgrades.
Collaborate with internal teams and external partners to deliver high-quality, usable solutions.
Define success metrics and ensure solutions deliver tangible, measurable business value.
Drive adoption through training, governance, and continuous improvement.

Key Performance Indicators:

Decision Speed & Focus

Decision latency (time from exception detection to decision)
Exception aging (open exceptions beyond defined thresholds)
Exception volume per planner (trend downward)
% of alerts acted upon vs. ignored

Planning Effectiveness

Forecast accuracy and bias at agreed aggregation levels
Plan stability (week-over-week or cycle-over-cycle changes)
Scenario cycle time (time to evaluate and decide)
% of plans auto-approved vs. manually adjusted

Inventory & Service Outcomes

Service level / fill rate
Inventory turns and days of supply
Excess and obsolete inventory
Stockout recovery time

System & Adoption Health

Planner touches per planning cycle
Manual overrides as a % of total decisions
Alert precision (true vs. false positives)
Active user adoption and engagement rates

The duties and responsibilities described above may provide only a partial description of this position. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Required Qualifications:

Technical and Functional Expertise

Generally requires a minimum of ten (10) plus years of experience
5-7+ years of hands-on experience with SAP IBP, across multiple planning areas
Strong understanding of SAP S/4HANA or ECC supply chain modules (MM, PP; APO experience a plus)
Proven experience designing end-to-end planning architectures and integrations
Solid understanding of data models, master data governance, and planning heuristics

Business & Leadership Skills

Deep understanding of end-to-end supply chain operations in complex, fast-moving environments
Ability to connect system and data design choices directly to business outcomes
Strong stakeholder influence skills, with the ability to align cross-functional teams
Experience leading transformation initiatives, not just system implementations

Preferred Qualifications

Experience in retail, e-commerce, or high-SKU, high-velocity environments
Proven track record of evolving organizations from basic S&OP to advanced IBP
Exposure to hybrid planning landscapes (SAP and non-SAP tools)
Experience supporting global or multi-region supply chains

What Success Looks Like

Planners and leaders focus on decisions and exceptions, not data preparation
Faster response to volatility with clear visibility into trade-offs and impacts
Planning systems highlight issues early enough to act, with clear ownership and actions
Measurable improvements in service levels, inventory health, and decision speed
IBP is trusted as a daily operational decision engine, not just a planning calendar

Work Environment: The WFH environment is primary, office is optional. Other factors are:

Hectic, fast-paced with multi-level distractions
Professional, yet casual work environment
Professional, private space for video meetings required
Ability to work extended hours as required

The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations. Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents. Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies. For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:

$115,850—$184,307 USD

Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ('Agency') candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. Our vision is to become the #1 destination for health and wellness across the world. With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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