Remote US

Salary:

$18.00 Hourly

Join Our Team at Traver Connect – Inbound Call Specialist

At Traver Connect, our motto "Experience Matters" reflects our commitment to exceptional customer service and the way we do business. We empower our team members to take ownership of their success while working together to deliver results. We’re looking for professionals who are proactive, performance-driven, and thrive on helping others—because excellence is our standard.

We provide customer retention solutions to the automotive industry, working with manufacturers and dealerships across the U.S. Some of our key services include:

Inbound Appointment Scheduling
Recall Support
Service CRM Tools

To learn more about us, visit our "About Us" page at Traver Connect, where you can also hear from current employees. If you’re ready to take on daily goals, enjoy talking on the phone, and are up for the challenge, apply now!

Note: Only fully completed applications will be considered.

Now Hiring in the Following States: Texas (TX), Arizona (AZ), Florida (FL), Georgia (GA), Iowa (IA), Kansas (KS), Nevada (NV), North Carolina (NC), Ohio (OH), Oklahoma (OK), Rhode Island (RI), South Carolina (SC), Tennessee (TN), West Virginia (WV)

Work From Home Requirements:

DSL or Fiber internet connection
Webcam for training and ongoing coaching
Desktop/laptop (Macs, Notebooks, and Chromebooks are not compatible)
Windows11 PC with 8GB+ RAM and Intel i5 8^th gen (or newer) or AMD Ryzen 5 (or newer) processor
200 GB Hard Drive or SSD
Quiet, distraction-free workspace
2 Monitors
Noise Canceling Headset

If you do not meet these requirements, please refrain from applying.

Why Work With Us? We are a people-centric company focused on providing exceptional customer service. Our growth and success are driven by the dedication, creativity, and skills of our team members.

To thrive in our culture, we are seeking someone who:

Works well in a team environment, yet able to work independently
Is detail-oriented and able to work independently
Has excellent communication and listening skills
Possesses strong time management skills
Is eager to learn and grow
Is organized and passionate about their role

Training:

Remote, hands-on, one-on-one training with our Training Manager
1-week training program (8 AM - 5 PM CST, Monday-Friday, with breaks)

Required Hours:

Rotating Saturdays required, with an alternate day off during the week
Full-time (up to 40 hours per week)
Must be punctual and reliable regarding work schedules

Responsibilities: In this role, you will handle inbound calls from dealership customers, aiming to resolve their needs effectively. Specific tasks include:

Handling inbound appointment, advisor, and dealership requests
Coordinating and scheduling service appointments
Preselling additional services (e.g., oil changes, tire rotations) based on customer vehicle details
Managing and documenting customer interactions in CRM systems
Communicating clearly and accurately through written messages when required
Performing other duties as assigned

Qualifications:

High School Diploma
Friendly, professional phone demeanor
Ability to work rotating weekends
Strong multitasking abilities (working with multiple software programs concurrently)
Self-motivated with a team-oriented mindset
Professional work ethic with proven conversion success
Experience in dealerships or appointment setting is a plus

Compensation and Payroll:

Base pay starts at $18 per hour, with performance-based incentives
Semi-monthly payroll (paid on the 15th and last day of each month)
First half (1st-15th) paid on the last day of the month, second half (16th-end) paid on the 15th of the following month

Benefits:

Paid Training
Medical, Dental, and Vision Plans
Paid Time Off (Vacation and Sick days)
Urgent Care Membership
Company-paid Long-Term Disability (LTD) with Voluntary Short-Term Disability (STD) option
Company-paid Life Insurance
401(k) with company match

About Traver Connect: Based in Richardson, TX, Traver Connect offers a complete suite of solutions to help automobile dealerships maximize both Sales and Service BDC. Our proprietary software helps dealerships increase revenue by converting customer leads into actual sales and service profits. We also provide professional online and on-site training.

Traver Connect jobs

Remote Automotive BDC Agent (BDCA)