Remote

Make our E-Commerce Team your best move ever!

We’re looking for a customer‑focused and diligent Online Customer Support Representative.

Why here?

TricorBraun is a global packaging leader, with team members working in locations throughout the Americas, Europe, Asia, Australia and New Zealand. As North America’s largest distributor of primary packaging, we provide innovative solutions to customers from a wide variety of industries. Our customers range from innovative start-ups to the world’s most iconic brands. We put people first and live by that every day. Join us and you will be welcomed by our friendly, motivated and supportive team. Many of the products we distribute are already sitting in your home.

Your role here

In this role, you'll be responsible for guiding customers through online ordering, ensuring accurate and timely order processing, and serving as a key partner to both internal teams and external customers. You will be the first point of contact for online customer inquiries. You will support order accuracy, shipment coordination, and overall customer happiness. #LI-Remote

Your experience and background

Experience in customer service, ecommerce support, and/or order management.
Strong written communication skills and a polished, customer‑forward approach.
Familiarity with ERP and CRM systems; Microsoft Dynamics experience.
Ability to balance multiple priorities with accuracy, urgency, and attention to detail
Understanding of order processing, logistics, transportation coordination, or related workflows.
Experience working with Sales, Operations, Production, Logistics, and Customer Service teams.
Comfortable assisting customers with online ordering systems and resolving issues.
Strong problem‑solving abilities with good decision-making for customer concern when needed.
Track record of being organized and can meet time‑sensitive deadlines in a fast‑paced environment.

What you can expect from us

Because we’re a well-known and respected leader in packaging, we have many opportunities here. We’ll get you started with an exceptional training program providing classroom, online, and hands-on work with colleagues. There’s always someone to answer any questions and ensure you’re getting the right information you need to excel. And the compensation and benefits are what you should expect from a people-first company.

Competitive compensation packages
Comprehensive benefits in medical, dental, and vision insurance
Retirement plan with employer match
Paid time off plus holidays
Tuition reimbursement, and much more

We are proudly an equal opportunity employer and will consider all applications.

TricorBraun jobs

R-101455 Online Customer Support Representative