FilterPure of Tampa is looking for Retention Specialist!

About the Role

We are seeking a motivated and customer-focused Account Manager / Retention Specialist to join our growing team in Tampa.

This role is responsible for reducing customer churn, increasing customer lifetime value, and strengthening long-term customer relationships. You will proactively engage with existing customers, resolve issues, and identify opportunities to retain, renew, and grow accounts.

If you are persuasive, analytical, solution-oriented, and confident handling objections — this is a strong growth opportunity.

What You’ll DoCustomer Retention & Engagement

Proactively engage existing customers to prevent cancellations
Handle inbound and outbound retention calls, emails, and messages
Identify customer concerns and present effective solutions
Build long-term relationships that increase loyalty and satisfaction

Account Management

Manage assigned accounts and retention pipeline
Present retention offers, incentives, and alternative solutions
Identify upsell and cross-sell opportunities when appropriate

Problem Resolution

Address complaints and escalations professionally and empathetically
Collaborate with Sales, Operations, Billing, and Support teams
Handle customer returns when necessary
Advocate for customers while aligning with company policies

Data & Reporting

Track retention activity and outcomes in CRM
Monitor churn trends and report insights
Meet or exceed retention, renewal, and revenue goals
Maintain accurate customer records

What Success Looks Like

Strong customer retention rate
Reduced churn rate
High renewal percentage
Revenue retained
Upsell / cross-sell conversion

Qualifications

Required:

1–3+ years experience in retention, customer success, inside sales, or account management
Strong communication skills (verbal & written)
Proven objection-handling ability
Customer-first mindset
CRM experience
Ability to manage multiple accounts and priorities

Preferred:

Experience in subscription-based or service-driven industries
Background in renewals or account management
Familiarity with churn analysis and retention strategies

Skills We Value

Relationship building
Active listening
Negotiation & objection handling
Time management
Data-driven decision making
Emotional intelligence
Attention to detail

What We Offer

Competitive base pay + performance incentives
PTO after 90 days
Supportive, team-oriented work environment
Long-term growth opportunity

This job is on site - Not Remote or Hybrid

Must have experience in Customer Service

Must be able to work a CRM

Competitive Hourly Rate

No Weekends

Opportunity for advancement

Flotilla Partners jobs

Account Manager and Retention Specialist