Remote

Overview

Position Type

Full Time

Description

The Call Center Representative is responsible for efficiently handling a high volume of inbound calls from new and existing patients in a full-time, remote capacity. This role serves as a key liaison between the organization and its patients, ensuring a positive first impression while delivering accurate information, compassionate service, and effective issue resolution. Patient satisfaction is central to all interactions and decision-making.

Key Responsibilities

Answer high-volume inbound calls from new and existing patients in a professional, courteous, and timely manner
Serve as the primary point of contact for new patient inquiries, appointment scheduling, and general information
Accurately collect and document patient information using call-center software, scheduling, and billing platforms
Address patient questions, concerns, and complaints with empathy, patience, and professionalism
Take ownership of patient issues through to resolution or appropriate escalation
Maintain compliance with company policies, HIPAA regulations, and confidentiality standards
Collaborate effectively with clinical and administrative teams to ensure seamless patient experiences
Maintain polished grammar, clear diction, and professional communication at all times

Qualifications

Required Skills and Qualifications

Exceptional customer service and verbal communication skills
Ability and willingness to demonstrate empathy and patience for a diverse patient population
Polished grammar and clear diction are required
Proficiency with computers and comfort navigating multiple software platforms
Ability to remain focused, professional, and efficient in a fast-paced, high-call-volume environment
Strong attention to detail and accurate data entry skills
Flexible, adaptable, and team-oriented

Work Environment & Physical Requirements

Full-time, remote position
Requires being seated for the majority of the workday
Ability to work independently in a distraction-free home environment
Reliable high-speed internet connection required
Professional demeanor and appearance are expected during virtual meetings and calls

Preferred Characteristics

Patient-focused and service-driven
Professional, articulate, and dependable
Enjoys working in a structured, performance-driven environment
Comfortable handling sensitive patient information with discretion and care

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