We are seeking a friendly, fast-typing, and customer-focused Remote Live Chat Agent to provide real-time support to customers through online chat platforms. The Live Chat Agent will answer questions, resolve issues, and guide customers to the right solutions while delivering an excellent customer experience. This role is ideal for someone who enjoys helping people, multitasking, and communicating clearly in writing.

Key Responsibilities

* Respond promptly to customer inquiries via live chat

* Provide accurate information about products, services, policies, or accounts

* Resolve customer issues efficiently while maintaining a professional tone

* Handle multiple chat conversations simultaneously

* Escalate complex issues to appropriate departments when necessary

* Document interactions and update customer records in CRM systems

* Follow company guidelines, scripts, and quality standards

* Identify opportunities to improve customer satisfaction and retention

Qualifications

* High school diploma or equivalent required

* Previous customer service or chat support experience preferred

* Strong written communication and grammar skills

* Ability to type quickly and accurately

* Comfortable using chat platforms, CRM tools, and basic computer applications

* Ability to remain calm and professional in fast-paced situations

Benefits

* Health, dental, and vision insurance options.

* Paid time off (PTO) and holiday pay.

* Retirement plan (401(k)) with possible employer match.

* Support for continuing education and insurance licensing.

* Opportunities for career growth and advancement within the agency.

* Positive team culture with ongoing training and professional development support.

Greenland Insurance Agency Inc jobs

Live Chat Agent