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Revvity | About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity.

Overview:

Join Revvity's dynamic Reproductive Diagnostic Software Services Team and launch your career in healthcare technology while making a meaningful impact as a Customer Service Representative! You'll receive comprehensive training on cutting-edge medical technology, build lasting relationships with healthcare professionals, and directly support life-changing reproductive health programs. Enjoy excellent work-life balance with a 9:00 AM - 5:30 PM CST schedule, professional development opportunities, and the chance to travel (5-10%) for hands-on learning experiences in Texas and Akron, Ohio.

Role & Responsibilities:

Responds to incoming phone calls, emails, and system submitted support requests
Troubleshoot and recreate reported issues in software and applications
Document incoming support requests in designated call system
Escalate issues per defined process
Assist program support in researching and responding to customer requests
Additional tasks as assigned

Basic Qualifications:

High school diploma
A minimum of 2 years’ experience in customer support

Preferred Qualifications:

Diploma
3 years’ experience in customer support
Knowledge of hospital systems and processes
Strong proficiency with Microsoft Office tools is essential (Excel, Word, PowerPoint)
Experience with Customer Management and Support tools
Ability to contribute to solutions which meet the needs of the business
Ability to meet deliverable deadlines
Excellent interpersonal, verbal, written, communications, and consulting skills
Ability to adapt

Working Conditions:

Standard working hours 9:00am to 5:30pm CST with after hours or on-call support as needed on weekends and holidays.

The base salary range for this full-time position is $36,500.00 - $45,500.00. This range reflects the minimum andmaximumtarget for a new hire in this position. The basepayactually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and isdeterminedwithin a range. This rangeallows forthe successful candidateto have an opportunity to progress within the position and develop at our company. This base pay range does nottake into accountbonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

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What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

Medical, Dental, and Vision Insurance Options
Life and Disability Insurance
Paid Time-Off
Parental Benefits
Compassionate Care Leave
401k with Company Match
Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.

Revvity jobs

Customer Support Representative