Remote, US

Pay Range: $13.00 / hour

The Damage Claims Coordinator plays a critical role in managing and coordinating the process of damage claims arising from various incidents affecting the telecommunication infrastructure. This individual is responsible for overseeing the end-to-end claims process, from receiving initial reports of damage to liaising with internal teams, external parties, and insurance providers, and may be assigned all other tasks as needed. The Damage Claims Coordinator ensures timely and accurate processing of claims while minimizing financial losses and maintaining positive relationships with relevant stakeholders.

Responsibilities

Monitors incoming emails for new damage claims.
Monitors client systems (ERone and COX buckets) for new claims.
Acknowledges receipt of all new damage claims to the provider.
Enter all damage claims in the appropriate data base.
Contacts customers.
Coordinates with the appropriate operations managers, for availability of supervisor to meet with customers to verify claims.
Schedules appointments.
Tracks damage claims in databases.
Requests email updates from local operations teams.
Updates provider of all claim activity.
Sends closure for damage claims to the providers, after operations approval of closure.
Answer all phone calls and voicemails.
Enter scheduled appointments on calendar.
Manage and track claims in the company’s internal system, FUSE.

Requirements

The formal education and experience for the BSO Commercial Technician job description varies according to the nature of the job responsibilities. However, the following are commonly required for this role.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to read, comprehend, and follow installation guidelines and pass knowledge check tests as appropriate for the work performed.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to work independently.

Physical Requirements:

Ability to stand, walk, sit
Ability to use hands to handle or feel
Ability to reach with hands and arms
Ability to climb and balance
Ability to stoop, kneel, crouch and crawl
Ability to lift up to 25lbs
Ability to maintain all safety expectations
Ability to drive covered vehicle
Safe Driving Record

Key Competencies:

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes tasks correctly and on time.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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