Job Opportunity: Medical Virtual Assistant (Spanish - English Bilingual)
Job Code: [M-PPC-R]
Position Type: Full-Time (40 hours/week)
Work Schedule: Monday to Friday
Work Time: 8:00 AM – 5:00 PM CST
Salary: $5 – $8 / hour (based on experience)
Workplace: Remote
Preferred Candidate Location: Philippines & Latin America

About Our Client

They are a private medical practice focused on helping patients achieve optimal health and wellness through a proactive, lifestyle-centered approach. Their services include adult primary care, weight management, and lifestyle medicine.

Primary Role

The Medical Virtual Assistant will serve as a front-line representative of the practice, functioning primarily as a Medical Receptionist / Medical Administrative Assistant. This role supports daily front office operations, patient communication, and coordination with healthcare providers.

Key Responsibilities

Appointment scheduling and patient communication
Insurance verification and claims processing
Referral coordination
Patient records management
Coordination with providers and healthcare partners
Handling patient inquiries via phone, email, and messaging platforms
Incoming fax management
Email and text management, including sorting, responding, and prioritizing
Billing-related administrative support
Serving as provider and patient care coordinator
Support for remote patient monitoring activities

Note: This is not a sales role. The position requires strong customer service and patient engagement skills focused on scheduling, coordination, and patient support.

Qualifications

Strong communication skills in both Spanish and English (excellent verbal and written)

Atleast 1 year of experience in medical front office, medical administrative, or care coordination roles
Strong healthcare administrative background
Familiarity with Elation or similar EMR systems is a plus
Strong customer service and patient engagement skills focused on scheduling, coordination, and patient support.
Professional and polished phone presence
Patient, compassionate, and polite demeanor
Highly detail-oriented and thorough
Ability to manage multiple tasks simultaneously

Basic requirements

Must be proficient in speaking and writing English & Spanish very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)

Technical requirements

Device: Reliable laptop or desktop computer.
Internet: High-speed connection (minimum 10 Mbps).
Audio: Noise-canceling headset.
Video: Webcam for virtual meetings.
Workspace: Quiet, professional environment

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

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Medical Virtual Assistant (Spanish - English Bilingual)