Position Overview

The Data Entry Specialist, MI Business Operations is a member of the FUJIFILM Healthcare Americas Corporation (HCUS) Medical Informatics (MI) team with overall responsibility for entering, validating, and maintaining accurate data related to customer support contracts and associated assets within enterprise systems. This role ensures that agreements, renewals, and asset records are correctly linked and up to date to support billing, reporting, and service delivery. The position requires careful attention to detail, familiarity with contract and asset hierarchies, and coordination across operations, finance, and service teams. This position reports to the Manager, MI Operations.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and Responsibilities:

Enter and update support contract data in ERP, CRM, or contract management systems.
Establish, link, and maintain customer assets under support contracts, ensuring accurate relationships between serial numbers, product IDs, and contract terms.
Verify contract start and end dates, coverage levels, and entitlements for each asset.
Perform periodic audits of data to ensure alignment between contracts, service records, and billing systems.
Process contract renewals, amendments, cancellations, and terminations according to approved procedures.
Collaborate with operations to resolve discrepancies in asset or contract data.
Maintain accurate digital and physical records following company data governance policies.
Generate reports and dashboards to support KPI tracking (e.g., contract coverage rates, active asset counts).
Support process improvements that enhance data quality and system integration related to contracts and assets.
Monitor, manage, and respond to email inquiries in shared mailboxes

Qualifications:

Equivalent experience in business administration, data management, or a related field.
2+ years of experience in data entry, contract administration, or asset management (experience with ERP systems such as SAP, Oracle, or ServiceNow preferred)
Experience with ERP and CRM systems such as SAP and Salesforce preferred
Ability to handle a high volume of work during peak times
Strong attention to detail and accuracy in data handling.
Good understanding of service support agreements, warranties, and renewal processes.
Proficiency in Microsoft Excel and enterprise data systems.
Ability to work independently while meeting deadlines and maintaining a high level of data quality.
Effective communication and organizational skills to coordinate with cross-functional teams.

Preferred Experience:

Familiarity with support contract lifecycle processes (e.g., renewals, expirations, coverage validation).
Experience in managing equipment or software asset records within enterprise asset management or configuration databases.
Basic understanding of subscription or service revenue recognition terminology.

Physical Requirements:

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

The ability to sit up 75-100% of applicable work time.
The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
The ability to stand, talk, and hear for 75% of applicable work time.
The ability to lift and carry up to ten pounds up to 20% of applicable work time.
Close Vision: The ability to see clearly at twenty inches or less.

Travel:

Occasional (up to 25%) travel may be required based on business need.

* #LI-REMOTE

FUJIFILM is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

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