Remote

About the Role

We’re looking for Customer Service Representatives to join a call center team supporting individuals who have questions about state benefit programs, primarily SNAP. This role involves answering inbound phone calls, listening carefully to each caller’s concern, and providing clear helpful information.

What You’ll Be Doing

Answer inbound calls from individuals with questions about state benefits
Provide basic information, guidance, and next steps based on established procedures
Enter accurate notes during and after each call
Follow call scripts, guidelines, and privacy requirements
Escalate complex issues to the appropriate team when needed
Maintain a calm, respectful, and helpful tone with every caller
Meet daily call handling and attendance expectations

Requirements

What We’re Looking For

High school diploma or equivalent
Customer service or call center experience is required
Comfortable speaking on the phone for most of the workday
Clear communication and good listening skills
Basic computer skills and ability to navigate multiple systems
Reliable, punctual, and able to work in a structured environment

Nice to Have

Previous experience in customer support, healthcare, government services, or insurance.
Familiarity with public assistance programs
Bilingual skills are a plus

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Customer Service Representative – Call Center