Overview

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025!

Position Summary:

The primary job function is to perform moderately complex clerical and administrative duties in support of the underwriting branch of the Mechanical Protection unit.

Geo-Salary Information

An in-person interview may be required during the hiring process

Work hours for this position are 9am-6pm CST.

The anticipated salary range for this position is $45,000-$47,000 annually.

Responsibilities

Essential Job Functions:

• Within limits of authority and according to established guidelines, reviews and processes new business applications for MBP coverage.

• Researches and handles suspended applications in which the agents/sellers are contacted directly to resolve discrepancies and puts the policy in force or rejects the application.

• (Approximately 40% of time is dedicated to underwriting and policy examination-related activities).

• Responds to a high volume of e-mails and/or phone calls daily regarding user access to the MBP website used by agents/sellers to process applications for MBP coverage. Resolves end-user questions and errors in the area of data processing, underwriting operations, and system maintenance.

• Regulates access to the MBP website and security files by maintaining and assigning user login information.

• Creates and provides guides and instructions to users regarding how to login and navigate the website for efficient use. (Approximately 30% of time is dedicated to MBP website administration-related activities).

• Provides timely, courteous and efficient service to agents/sellers and sometimes policyholders by offering technical and customer support and responding to inquiries, through both written and telephone communication.

• Assists in creating internal invoices and contacts delinquent parties to encourage payment and/or maximize the collection of monies due.

• Conducts special projects and performs other duties as assigned.

• Other functions may be assigned

Qualifications

Education:

• High School diploma or equivalent required

• May include specialized or vocational courses

• Current license may be required, as determined by state regulation

Experience:

• At least 3 years' experience or equivalent combination of education and experience

About the Company

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

Perks and Benefits

We offer many great benefits, including:

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range

USD $43,382.00 - USD $75,982.00 /Yr.

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