USA - Remote, USA, Remote, US

$20.00 To $22.00 Hourly

Working hours

Monday through Friday

9:00 am to 6:00 pm Pacific Standard Time

Location requirements

Open to remote, USA

Who you are

Collaborative and organized Client Care Representative who enjoys problem solving and variety. You are a skilled communicator on all levels coordinating with internal teams and clients to ensure timely and accurate support.

You know how to:

Answer and properly field all inbound calls; return customer calls and emails with urgency
Assist staff with coordinating and scheduling the appropriate resources
Maintain comprehensive notes in CRM regarding customer inquiries and responses
Support the sales team with some client account management activities
Coordinate and complete task lists for small projects
Enter, track, and follow up on customer requests (online, voice mail, etc.)
Maintain the CRM database and customer profiles
Create, edit, and distribute various correspondence, reports, email, and spreadsheets
Maintain and update sales opportunities in the ConnectWise program

Pay and Benefits

This is a full-time position located in the United States and performed remotely with some travel.

Estimated Starting Salary/Wage Range: $20.00-$22.00 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis(The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees]skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

Four weeks of annual accrued PTO
Seven paid national holidays
Medical, dental, vision options
Company-paid life insurance, short and long-term disability
Voluntary benefits such as critical illness and accident
Voluntary Legal Shield and identity theft protection
Discretionary annual 401k match plan
Generous employee referral bonus plan
Employee Assistance Program
Access to over 90,000+ courses in ADP My Learning
StandOut employee engagement tools
Eligible to apply for a Pluralsight license
Eligible to apply for NexusTek Technical Academy or Leadership Academy
We’re happy to provide our full benefits guide at any point in the process!

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Interview Process

Below is our typical interview process for this role:

Application Stage - Thanks for showing interest!

Submit your application
Complete the Culture Index Survey offered through our application questions
Culture Index is offered in 30 languages - request in your native language!
Link: https://go.cultureindex.com/p/NbPACaImKIiLzYBCH

Screening Stage - Let's get to know each other!

Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
20-minute recruiter screening to introduce you to NexusTek, discuss your qualifications, and answer questions

Interview Stage – We’ll dive into your experience more in depth

1- hour interview with Hiring Manager (virtual)
References: 3 professional references with at least one being someone who directly managed you
You are welcome to request additional conversations with team members you didn’t get to meet during the process

NexusTek jobs

Client Care Representative - $20 - $22/hr