About the Role

We’re looking for a technically minded Support Specialist with a background in finance or accounting to join our growing team. You’ll help new customers implement and configure their billing workflows, provide ongoing support, and ensure a smooth experience using Vayu.
You’ll work closely with Product, Engineering, and Customer Success to make sure every customer setup is reliable, scalable, and successful.

Key Responsibilities

Customer Support - Serve as the primary point of contact for customers post-launch for technical or operational issues.
Customer Enablement - Understand customers’ pricing, billing, and revenue models to configure Vayu accordingly.
Troubleshoot and resolve platform-related issues, coordinating with Product and Engineering when needed.
Collaborate with CS to translate business requirements into technical configurations. Validate data migrations, integrations (e.g., CRM, ERP, payment gateways), and ensure accuracy before launch.

Location: Remote - EST

Department: Customer Success / Operations

Position: Part-time

Requirements

+2 years of experience in a technical support, implementation, or customer success role in a SaaS or fintech company.
Strong understanding of billing, subscriptions, or revenue management workflows.
Excellent troubleshooting, problem-solving, and communication skills.
Detail-oriented, organized, and comfortable in a fast-paced startup environment.

Nice to Have

Familiarity with accounting or revenue recognition principles (ASC 606).

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Support Specialist