Overview

We are in the business of home ownership and are looking for a Client Advocate Specialist who will find a career home with us. This non-exempt role is perfect for someone who enjoys customer service and working in a fast paced- environment as you will speak daily with our clients, borrowers and employees and must use strong interpersonal and communication skills to demonstrate success in this role. Your tone of voice speaks volumes to the audiences.

What you will do

Customer Service

Ongoing customer contact and support to ensure complete customer satisfaction
Answer the phone and direct calls to the appropriate department
Complete all closing protection letters
Conduct bankruptcy and patriot searches
Assist Scheduling Team; scheduling closing appointments with Notaries and Attorneys

Scanning/Shipping

Coordinate customized mailings throughout transaction, i.e. Welcome notes, thank you letters.
Assist scanning/shipping team, as needed
Additional duties, as assigned

What you will bring

High-school diploma or equivalent
Strong customer service focus
Clear verbal and written communication skills
Ability to work in fast-paced environment and meet deadlines
Capability to work both independently and as part of a team
Problem-solving mindset with ability to multitask
Familiarity with computers, including online searching and typing

If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!

What we offer

Competitive payrates based on skills and experience
Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
Rest and relaxation: Paid holidays and generous PTO based on tenure
Community and Philanthropy: Paid volunteer time
Paid Maternity and Parental Leave
Contribute to your future: 401K plan and robust continuous learning opportunities
Work Perks Program: Access to discounts that help save money in your daily life

Is this the ideal location for you?

Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)

Who we are

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

All onboarding employees will be required to complete a pre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com

Mortgage Connect jobs

Client Advocate Specialist