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Dow Credit Union in Midland, MI is looking to hire a positive, engaging full-time Member Solutions Support Representative for Collection Activity, Fraud, and Loss Mitigation to join our team. The ideal candidate will provide administrative support to ensure quality service standards for collection activity, fraud, and loss mitigation. The candidate must possess excellent communication skills and have a basic understanding of consumer lending processes, credit union products, services, policies, regulations, and procedures.

Would you like to join a supportive organization that invests in its employees? Do you want to build a long-term career in the people helping people industry with an established and award winning company? If so, please read on!

This position earns a competitive starting pay of $17.00 an hour. We provide terrific benefits, including quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO). If this sounds like the right opportunity for you, apply today!

DOW CREDIT UNION: OUR MISSION

In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 70,000 members and have over $2 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.

In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay, excellent benefits, and a positive work culture. We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer.

Member Solutions Support

We are a fast-paced and member-focused financial institution committed to providing exceptional service to our members. As a Member Solutions Support, you will be an integral part of our team, working with members to ensure a positive experience that enhances existing and potential member relationships.

Essential Duties:

Contact appropriate parties by phone or mail; mails delinquency letters
Prepare documents for imaging and storage
Assist in processing requests for small claims, probate court claims and legal action
Process recovery payments
Process account garnishment and levies as received
Assist with documentation for wage garnishments and income tax refund garnishments
Provide support to the review of accounts and transactions for fraudulent activity and take appropriate action to prevent fraud losses and recover funds.
Support the investigation of fraud claims or potential losses incurred by debit card fraud, deposit fraud, forgery, kiting, altered checks and other fraudulent activities in accordance with laws, regulations, policies and procedures.

HOW TO EXCEL AS A MEMBER SOLUTIONS SUPPORT REPRESENTATIVE

High school diploma or equivalency required
Up to six months of member service, collections, lending or call center experience required
This position requires onsite working arrangements.

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