About PrePass

PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building scalable systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling through seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day.

That’s why people join us: our solutions operate in real time on highways and interstates across the nation, helping fleets go farther, faster. This work is high-impact and complex, requiring thoughtful leadership, strong execution, and a deep understanding of customer and business needs. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.

About the Role

The Process Analyst plays a critical role in designing, documenting, and optimizing operational processes that drive measurable business performance. This is a hybrid role based out of our Downtown Phoenix corporate office, partnering cross-functionally to lead process design sessions, establish and track KPIs, streamline workflows, and ensure documentation is clear, scalable, and actionable.

This position is ideal for a collaborative, analytical problem-solver who can transform complex operational concepts into practical solutions that improve efficiency, visibility, and results.

Essential Responsibilities

Process Analysis & Optimization

Lead cross-functional process discovery and design workshops.
Develop, implement, and refine operational KPIs aligned to strategic objectives.
Evaluate the effectiveness of KPIs and process controls; recommend data-driven improvements.
Identify and execute continuous improvement initiatives across operational workflows.
Ensure processes are scalable, efficient, standardized, and well-documented.

Cross-Functional Collaboration

Build strong, productive relationships across departments and leadership levels.
Provide operational reporting, insights, and business intelligence to support decision-making.
Communicate process updates, enhancements, and governance standards clearly and effectively.

Tools & Operational Enablement

Develop expertise in core operational systems and team toolkits.
Champion continuous improvement and change management initiatives.
Leverage AI-based tools (e.g., Microsoft Copilot or similar platforms) to automate workflows and enhance productivity.
Maintain accurate, organized, and accessible process documentation across platforms.

Qualifications

Required

Bachelor’s degree.
4–6 years of experience in process analysis, business operations, or a related field.
Experience using industry-standard process documentation tools.
Strong proficiency in Microsoft Office 365.
Exceptional communication, documentation, analytical, and organizational skills.

Preferred

Confluence (knowledgebase development and governance).
Lucidchart (process mapping and visualization).
Microsoft Copilot or similar AI productivity tools.
Smartsheet.
Experience in transportation technology or operational environments.
Six Sigma Green Belt certification.

Desired Characteristics

Strategic thinker with a proactive, solution-oriented mindset.
Skilled facilitator capable of driving productive process design sessions.
Strong stakeholder engagement and interpersonal skills.
High degree of ownership, accountability, and initiative.
Comfortable operating in a hybrid environment with remote collaboration.
Passion for driving measurable operational improvements and sustainable change.

How We Will Take Care of You

Robust benefit package that includes medical, dental, and vision that start on date of hire.
Paid Time Off, to include vacation, sick, holidays, and floating holidays.
Paid parental leave.
401(k) plan with employer match.
Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
Tuition Reimbursement Program.
Voluntary benefits, to include, but not limited to Legal and Pet Discounts.
Employee Assistance Program (available at no cost to you).
Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
Community Give-Back initiatives.
Culture that focuses on employee development initiatives.
Company-wide bonus and commission plans.

Join Us

At PrePass, our mission drives us.

We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values.

Ready to help move the transportation industry forward? Join us and let’s drive progress—together.

PrePass jobs

Process Analyst