Who we are

Proxymity is a pioneering investor communications platform. Our unique, cutting-edge solutions connect global listed companies with their shareholders, via their intermediaries, in real time. This creates a more efficient, accurate and transparent communication flow for the industry, whilst our platforms, built on highly scalable technology, provide full compliance with the latest regulations.

Proxymity is here to change the investor communications landscape. Our mission is to make Proxy Voting and other Asset Servicing processes easier and more efficient. Our purpose is to solve complex problems for our customers and add value throughout the investor ecosystem through our connectivity and technology capabilities.

We are a fast-growth scale-up, rapidly growing our global presence and footprint and employee numbers. We are backed by some of the most influential names in the financial industry and have extensive growth plans in place for the future.

What we’re looking for:

Smart, energetic and inquisitive individuals to join our Client Services team in New York. You will perform a critical role in delivering professional, multi-faceted, first-class client service to our expanding network of customers and partners.

You will become a key contributor throughout the growth phases of Proxymity, supporting various pivotal activities and will have the opportunity to expand and develop your remit and role as the needs of the business continue to grow.

Core Responsibilities:

The core responsibilities for this role include, but are not limited to;

Be the first point of contact between our clients and the business

Review, respond and resolve client enquiries within agreed SLA’s

Build and maintain productive working relationships with clients and other stakeholders to build trust and foster positive collaboration

Conduct thorough root cause analysis and query trending to identify strategic remediation actions

Understand and track current and future workloads

Execute daily tasks with a client focused approach

Work in partnership with global operations and client service hubs and other internal stakeholders

Ask questions to challenge the status quo

Identify opportunities for process, platform and control environment improvements

Participate in improvement projects and operational testing as necessary to support the change agenda

Review, understand, and operate within Standard Operating Procedures and be responsible for maintaining their integrity through continuous review and validation

Proactively seek opportunities for self-improvement

Understand the goals and objectives of the team, ensuring personal contributions and work execution align

Assist with the training of new employees to the team

Create a culture of inclusion and belonging, leading by example

Escalate issues and / or concerns that impact the business, your role or personal wellbeing in a timely manner

Be an ambassador for the team, Client Services and Proxymity, always

Requirements:

Strong attention to detail

Excellent written and verbal communication skills

Team orientated with the ability to build positive relationships and work collaboratively with internal and external partners, peers and clients

Ability to work self-sufficiently with strong organisational skills

Ability to execute in a high pressure, fast paced environment

Flexibility to manage changing priorities and respond to time constraints

Fast learning to understand complex business processes and take initiative to acquire necessary knowledge

Seeks and acts upon feedback with a focus on personal development

Desirables:

Understanding of the Securities Services industry and Asset Servicing products, or similar

Working experience within an operations or client facing environment

Experience of working within a start-up / scale-up organisation

Experience of client query management tools and processes

Fluency in another language

Practical experience of working with remote teams

Knowledge of programming / coding languages and applications

Working knowledge of Microsoft applications

Desire to develop technical skills to build effective solutions for the business

401K plan
Private health insurance
25 annual days leave
Birthday off in addition to annual leave
Access to Absorb Learning
Improved family-friendly policies
Work your way
2 duvet days a year
1 volunteer day a year
4-week sabbatical after 4 years at Proxymity
Workation - Our Workation policy means you can work anywhere in the world for up to 45 days per calendar year.
Companywide parties twice a year
Team drinks
A company wins programme

Proxymity jobs

Client Service Associate