Remote

Customer Service Coordinator

Immediate Employment

Full-Time Non-Exempt Position
Pay range from $32.00 - $37.00 hourly
Reporting location: Pleasanton CA
Must reside in the Bay Area
In branch position
Reports to the Service Manager
Accepting applications through 10/15/2025

About the Company

Pyro-Comm Systems was founded in Huntington Beach, CA in 1980 by Michael Donahue and quickly became one

of the premier fire alarm companies in Southern California. The company’s focus was providing quality installations

and service to contractors, end-users, and property managers. Many of the employees have more than 20 years of

service with Pyro-Comm Systems. In 1996, Pyro-Comm Systems opened their second office in Carlsbad, CA to

support clients throughout the greater San Diego area. In 2010, Pyro-Comm Systems opened a third office in the

San Francisco Bay area in order to support clients throughout Northern California.

Today, Pyro-Comm Systems has ample staff throughout 4 branches and has annual revenues in excess of 20

million dollars from installations/ services over the past 5 years.

Pyro-Comm Systems has been involved in the design, engineering, and installation phases of Fire/Life Safety,

Healthcare Communications, Security Intrusion, Voice & Data, CCTV and Access Control Systems on thousands of

projects with Owners, Engineers, Developers and General Contractors. From design, engineering and code

consulting, Pyro-Comm Systems provides “value added” services to Professional Engineers &amp, Architects,

Developers, Contractors, and End Users.

About the Job

The Customer Service Coordinator will coordinate service appointments with the Customer, the Service Technician, and Service Manager directly. Coordination with the department resources will be necessary to meet the customer needs.

Responsibilities for the Customer Service Coordinator

This position reports to the Service Manager
Customer and Service Technician point of contact
Creation and Closing of Work Orders in Service Department System
Schedule manpower (# of people for each labor type, time, & day)
Requesting material for service work orders
Attend Open Work Order Meetings to assist in scheduling return visits to sites
Ensure efficient workflow by layout out service tech day in a logical flow
Assist in UL audits
Good attendance and punctuality, with ability to work overtime if needed.

Experience and Education

Minimum of 1 to 5 years related experience
Professional demeanor, able to interact with others with tact and respect
Strong oral and written communication skills
Basic Microsoft Excel and Word skills, in addition to use of Outlook and Google calendars
Ability to learn quickly and adapt to different computer / software systems
High School Diploma or GED required
Valid driver's license with good driving history

Physical and Environmental Demands

Sitting – Constantly (6-8 hours/daily)
Walking – Occasionally (0-3 hours/daily)
Standing- Occasionally (0-3 hours/daily)
Standing on Ladder- Occasionally (0-3 hours/daily)
Bending (Neck and Waist) – Occasionally (0-3 hours/daily)
Twisting (Neck and Waist) – Occasionally (0-3 hours/daily)
Lifting 0-20 Lbs. – Occasionally (0-3 hours/daily)
Carrying 0-20 Lbs. – Occasionally (0-3 hours/daily)

Benefits include:

Medical, Dental, Vision and Life, insurance plans – employee contributions required
Basic Life/AD&D Insurance and Long-Term Disability Insurance – covered by the employer
Discounted AFLAC is available at the employee's expense
401K Retirement plan
Vacation days, dependent on the position
CA paid sick leave earned at the rate per CA state law requirements
Paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and the day after, Christmas Day

Pyro-Comm Systems, Inc. is an equal opportunity employer. All qualified candidates will be considered regardless of race, color, religion, national origin, sex, genetic information, age, disability, or veteran status

PyroComm Systems jobs

Customer Service Coordinator - $32.00 - $37.00/hr