The IT Support Technician is responsible for providing day-to-day technical support across the company’s corporate office and multiple site locations. This includes provisioning and configuring hardware, supporting network connectivity, managing user accounts, and performing routine maintenance to ensure a secure and efficient technology environment.

This is a hands-on role ideal for someone with strong troubleshooting skills, excellent customer service, and the ability to travel between sites to support operations.

Key Responsibilities

Provision, configure, and deploy new computers, monitors, and peripheral equipment.
Set up and maintain internet connections and network devices across various locations.
Assign and manage company email accounts, passwords, and user permissions.
Perform routine system updates, software installations, and security patches.
Respond to help desk tickets and support requests in a timely and professional manner.
Troubleshoot and resolve hardware, software, and connectivity issues for end users.
Maintain accurate records of assets, configurations, and technical documentation.
Coordinate with third-party vendors or ISPs as needed for installations or support.
Assist with onboarding/offboarding technology setup for employees.

1–3 years of IT support experience in a business environment.
Strong knowledge of Windows OS, Microsoft Office, and cloud-based tools (e.g., Microsoft 365).
Basic networking knowledge (IP addressing, routers, modems, Wi-Fi setup).
Experience with provisioning tools and remote desktop/support platforms.
Excellent problem-solving and interpersonal skills.
Ability to lift and install equipment, and to travel to field locations when needed.

Preferred Qualifications

Experience supporting multi-site operations, such as retail, hospitality, or service centers.
Familiarity with IT asset management tools or ticketing systems.
A+ or CompTIA Network+ Certification (not required, but helpful).

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IT Support Technician