Job Description

About the Role:

Grade Level (for internal use):

The Team: Client Services – Customer Support Analyst

Impact & Responsibilities: The Loan Platforms division of S&P Global offers an innovative suite of products for its’ clients to address all of their loan settlement needs. It is the first fully operational provider of par and distressed loan closing and recordkeeping services for the primary and secondary loan markets. Through a unique combination of experienced personnel and electronic processing, hardware, and software, Loan Platforms is a single system to address market demands and support the entire life cycle of a loan.

The successful candidate will form a key part of the Loan Platforms team, responsible for maintaining the day-to-day operations of our Syndicated Loan Market offering, as well as supporting the questions and requests of our internal and external clients.

An exciting opportunity for someone with an analytical approach who thrives in a fast-paced environment and has an interest in financial markets.
An opportunity to facilitate and improve the settlement process by providing support to and collaborating with clients and internal teams.
Exposure to an exciting financial market and interaction, on a daily basis, with clients of varying levels of seniority.
An exciting opportunity to learn about finance, banking, and high technology.

Responsibilities:

General support of the Platforms
New user onboarding, account maintenance, resolution of client issues or questions, and provide walk throughs on how to operate within the platform.
Creation and maintenance of entity identifiers
Analysis of client administrative details and tax forms
Work with a global team responsible for front-line client services
Must consistently adhere to all internal procedures
Be pro-active in identifying problems. Either work with peers on a resolution or escalate them to management.
Capture and channel user feedback to the management team to facilitate the continuous improvement of our products and services
Ad hoc duties and projects as requested by the team leader
The role will continuously evolve depending on the candidates’ competencies to ensure challenge and growth. You will be empowered to the extent of your capacities.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $50,000 to $58,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

Ability to think laterally, analyze, and question processes
Excellent oral and written communication skills
Proficient in MS office
Team player
Ability to identify and escalate issues or concerns
Excellent prioritization skills, ability to multitask and work in a fast paced environment a requirement
Eager to learn with strong analytical and problem-solving abilities
Great organizational skills are a requirement
Goal and action oriented, with ability to organize, multi-task and prioritize in a fast-paced environment
Must be able handle stressful customer situations with patience and poise
Proficient PC skills, especially in Microsoft Word and Excel.
Demonstrated knowledge and experience in working with internet-based applications
Ability to review processes and suggest improvements

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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