We are seeking a motivated and detail-oriented Level 1 Support Engineer to provide frontline support for our Dynamics 365 Sales, Marketing, Power Pages, and Power Platform clients.

This role is ideal for someone with foundational experience in Dynamics 365 Sales (CRM) and Power Platform who enjoys solving problems, supporting users, and learning in a collaborative environment

Responsibilities

Provide first-level technical support for Dynamics 365 Sales (CRM) applications, including Sales, Marketing, Portal, and Power Automate modulesAct as the voice and face of Centauri when interacting with support clients, demonstrating excellent alignment to Centauri values (Commit and Deliver, Customer Focus, Constantly Evolving, Better Together)Respond to and resolve user issues related to CRM functionality, data entry, workflows, and integrationsLog, manage, and update support tickets using a ticketing system, ensuring timely and accurate entries (critical due to billable hours to end customers)Escalate complex issues to Level 2/3 support or consulting teamsAssist with user onboarding, access provisioning, and basic configuration tasksDocument solutions, troubleshooting steps, and FAQs in a knowledge baseCollaborate with internal teams to identify recurring issues and suggest improvements

To be successful in this role, you will have:

Experience/Role Requirements3+ years of experience in IT support or helpdesk roles, supporting Dynamics 365 and/or Power PlatformGood understanding of Dynamics 365 Sales modules and Power Platform (Power Apps, Power Automate)Excellent verbal and written communication skills demonstrated in a helpdesk environmentAbility to proactively troubleshoot and resolve customer issues with clear communication back to the customerFamiliarity with Microsoft 365 tools (Outlook, Teams, SharePoint)Experience with ticketing systems and remote support toolsExperience in other Microsoft Business Applications products such as Power BI / Fabric will be viewed very favourably

Tools/Systems – EssentialDynamics 365 SalesPower PlatformMicrosoft 365 SuiteTools/Systems – Preferred / Nice to HavePower BI

Soft SkillsStrong communication and customer service skillsExcellent attention to detailUser-focused approach with excellent customer service deliveryAbility to multitask and manage time effectively in a fast-paced environmentStrong problem-solving and troubleshooting abilitiesAbility to work collaboratively with resolver teams and escalate issues appropriatelyEagerness to learn and grow in a technical support environment

By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.

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Level 1 Support Engineer