This is a client service role — there is no cold calling, no sales quota, and no commission structure. Your success will be measured by client satisfaction, smooth onboarding, and relationship management.

Stack Influence is a micro influencer marketing platform on a mission to connect D2C brands with everyday people. We are a venture-backed startup featured in publications like WIRED, Business Insider, WWD and Quartz. Our platform is home to the largest micro-influencer community in the United States.

We’re searching for an exceptional Account Manager. As part of our Campaign Management team, you'll report to the COO and work closely with the Sales and Operations teams. Account Managers at Stack Influence lead the process of onboarding new client brands and coordinating the successful launch of campaigns. This is a client-facing role that will involve managing relationships through email and video meetings, and owning campaign success end-to-end from onboarding to off-boarding. You’ll have the chance to work with a variety of brands, as our platform has helped Magic Spoon, Unilever, Momofuku, Soylent and many more with scalable micro influencer promotions.

To be successful, you’ll need to be results-driven, self-managing, and detail oriented.

This is a remote, full-time position (must be based in Canada).

Skills and Experience Required:

2-5 years in account management or client success role
Experience dealing with business owners and executives
Knowledge of e-commerce marketplaces and/or influencer marketing
Experience handling high volume of email and/or support tickets
Comfortable conducting client calls on camera
Strong time management and organizational skills
Previous experience in a customer-facing role with demonstrated communication skills
Ability to balance competing priorities and manage multiple processes at the same time
Interest in tech and digital marketing; previous experience in a start-up environment is an asset
Experience with CRM software
Proficient with Google Office (Docs, Sheets, Slides)

Key Job Responsibilities:

Serve as the primary point of contact for clients after a sale is made (no prospecting or quota responsibilities)
Onboard new and returning brands and guide them end-to-end through the campaign process
Conduct campaign kick-off calls for new brands, and mid-campaign check-in calls as needed
Oversee the setting up of new campaigns with strong attention to detail, coordinating communication between brands and internal ops team
Facilitate sales handoff process and partner closely with the sales team to understand client goals and needs
Become an expert on Stack’s internal systems and tools
Build and maintain strong relationships with existing clients and agency partners
Provide ongoing feedback to the product team to drive improvement of our campaigns

Benefits:

100% Remote team
Monthly Bonuses
Enterprise career advancement

Please apply with your resume. A cover letter is encouraged but not required.
Note: only shortlisted candidates will be contacted.

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Account Manager - Client Success (Canada, Remote)