We are looking for 2 Client Experience Coordinators to join our team in our Panama office.

In this role, you’ll work closely with our network of independent agents, utilizing tools like Zendesk daily to manage and respond to customer support tickets. Your communication should be timely, friendly, respectful, and detail-oriented, ensuring each customer feels heard and supported.

This is a hands-on, service-oriented position where you’ll be the main point of contact for client questions, requests, and issues—managing support tickets, troubleshooting problems, and coordinating with internal teams to get things resolved.

Responsibilities:

Respond to customer inquiries via Zendesk with clear, helpful, and professional written communication
Assist clients with billing inquiries, account updates, and general account configurations
Manage and adjust campaign settings, lead delivery schedules, and filter configurations per client requests
Document all client interactions and configuration changes in detail for future reference and audit tracking
Troubleshoot common issues within our SaaS platform and guide users to effective solutions
Escalate complex or technical issues to the appropriate team when needed
Participate in occasional Zoom calls to gather customer feedback or provide one-on-one support
Document customer interactions and contribute to our internal knowledge base
Adapt to new tools, processes, and product updates as our company grows
Actively participate in coaching and training sessions to continuously improve
Help shape a positive experience for our customers and be a voice of the user

Qualifications:

Fluent English is a must! – You’ll be on calls with clients daily.
Friendly, empathetic, and respectful customer approach.
Ability to manage multiple tickets and prioritize responses effectively.
Comfortable using platforms like Zendesk (experience preferred but not required).
Coachable and open to feedback and continuous improvement.
Tech-savvy and adaptable to new systems and workflows.
Previous experience in customer support, especially with SaaS or helpdesk software, is a plus—but not required.

Why PX?

We take pride in fostering a culture of respect, trust, transparency, and accountability among our colleagues and business partners. Through our proactive and agile approach, we are constantly working on anticipating potential success blockers and innovating our technology.

Location: Casco Viejo, Panama City

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