Remote Full time

Description

Credit Key aims to deliver a superior business payment experience at B2B point-of-purchase. Our core product allows B2B merchants to offer buy-now-pay-later financing at ecommerce checkout.

We are seeking an enthusiastic, quick-thinking Customer Support Specialist for our fast-paced client success team. As a member of the Client Success Team, you will deliver amazing solutions and outcomes for our Credit Key clients and merchants, leading to long-lasting customer loyalty.

What you’ll do:

Handle all incoming inquiries from our borrowers and merchants, via our available support channels (phone, chat, and email), including but not limited to loan and payment-related matters, technical issues, and other general questions via our contact channels
Efficient in a high-call volume environment, ranging on average from 30 to 50 calls per day
Collaborate cross-functionally with other Credit Key teams to analyze, assess, and resolve basic to medium customer issues
Work closely with our internal Risk team to resolve risk-related issues that are owned by the Support team
Evaluate and handle customer inquiries regarding their invoice requests (Credit Key Anywhere)
Help identify trends and areas of improvement, including communication, process updates, and product features
Stay up to date on new product features and improvements
Meet customer satisfaction, efficiency metrics, and issue resolution targets
Gather customer feedback and share it with the leadership team

Requirements

What we're looking for:

Experience with Zendesk strongly preferred
1+ years of experience in a high-volume customer service role, preferably in a fintech, SaaS, or startup environment.
Prior experience in a tech or startup environment preferred
Financial services industry experience preferred
Must have schedule flexibility to assist in meeting our department’s needs (schedule will be based on EST hours)
Forward-thinking, problem solver who can make an impact on our clients with their personality and enthusiasm while critically thinking of the most outstanding solutions
Detail-oriented and organized with a high ability to multitask
Can work independently and can pivot in a fast-paced, ever-changing environment
Tech savvy and can troubleshoot on the spot using superior critical thinking skills

Benefits

Competitive Compensation Package
Great Healthcare Benefits
401k Match
100% Remote
4/10 (4 days a week 10-hour shifts) schedule after a 90-day probationary period
Work From Home Stipend
Supportive, highly collaborative team environment
144 hours of PTO + fixed company holidays

Credit Key jobs

Customer Support Specialist