About The Inbound Sales Representative:

The Inbound Sales Representative will convert inbound calls into sales. Our agents will answer an incoming call from a new appliance buyer to register their manufacturer warranty which opens the discussion to “upsell” them to our client's warranty, which their manufacturer's warranty will not cover. The sales agent then also attempts to sell the warranty products to the customer’s other appliances in the house.

Responsibilities:

Answer inbound calls, register appliance registrations, and upsell customer on appliance extended warranty.
Ability to clearly promote, convey benefits and sell client product(s)
Establish, develop, and maintain positive rapport with customer
Ability to probe and discover customer needs to then propose product offer that meets customer’s needs
Ability to articulate and build rapport with customers
Ability to “Upsell” customers
Ability to assist customers in understanding the product(s) being sold
Ability to provide rebuttals to customers questions/concerns, to ensure sales are made
Maintain strong understanding of product(s)
Assist and answer all inquiries from customers about product(s)

Required Skills & Qualifications: 

1-2 years of call center experience preferred
Minimal of 1 year of direct-to-consumer sales experience required
Must have HS Diploma or GED
Must have flexibility in schedule and excellent attendance history
Must be able to pass a background check, speed test and skills assessments
Meet KPI metrics
Solid to advanced PC skills   
Ability to navigate multiple computer programs  
Ability to use Dual monitors  
Excellent attention to detail, prioritization and multi-tasking skills  
Excellent communication skills

Benefits: Hourly Base Pay + Sales commission, Health insurance, 401K

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

EEO Statement:

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. 

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Inbound Sales Representative