Remote

$18 Hourly

Who We Are Looking For:

Reporting to the Sales Center Agent Supervisor, the Sales Center Agent’s primary functions will be to address customer inquiries regarding unit and truck availability, completion of rentals and additional sales focused tasks like contacting leads and follow ups.

Our Core Values at Absolute

Leadership
Integrity
Communication
Teamwork
Excellence
Dedication

Our "We Care" Culture: The Heartbeat of Absolute

We care about creating opportunities, adding value, and developing successful partnerships with our customers, clients, and team members. We do this through the daily practice of our core values.

Checking in daily and communicating with supervisor to receive daily assignments
Answering inbound calls and Video Chats from both current and future customers; respond to web chats and texts
For future customers, understand their storage needs and make recommendations for applicable storage unit; cross selling products (locks, larger units, etc.)
Backing up for Sales Center Service Agents as needed, assisting with account information, account status inquiries, making payments, issuing gate codes, etc. for current customers
Perform various other sales focused tasks including scheduling property visits, sending call log emails to properties, routing calls to appropriate recipients, contacting leads, etc. (Full job description available by request & will be sent to applicants continuing on in hiring process)

Requirements:

This role is remote, but candidate must be located in one of our current states of operation: AL, AR, FL, GA, IL, KS, KY, LA, MO, MS, NC, OH, SC, TN, V

Schedule:

Monday: 9:00 AM - 6:00 PM EDT

Tuesday: 9:00 AM - 6:00 PM EDT

Wednesday: 9:00 AM - 6:00 PM EDT

Thursday: OFF

Friday: OFF

Saturday: 9:00 AM - 6:00 PM EDT

Sunday: 9:00 AM - 6:00 PM EDT

Benefits Include:

Cell phone reimbursement
Remote work w/ office internet reimbursement
Mileage reimbursement
Education reimbursement
401(k) with 4.5% company match
Health/Dental/Vision/Life Insurance
Paid vacation, sick time, flex holiday and company holidays
Discount on storage units and retail item
Performance incentives

Required Skills/Abilities:

Bilingual (Fluent Spanish & English) required
Excellent persuasion and negotiation skills in order to persuade customers to purchase products or services and negotiate deals that benefit both the customer and the company
Excellent professional communication skills – in person, by phone and in writing
Excellent interpersonal, negotiation, problem solving and conflict resolution skills
Excellent organizational skills and attention to detail; ability to prioritize tasks and follow schedule; proven ability to meet deadlines
Ability to act with integrity and professionalism; maintain professional appearance, office/background (for virtual call purposes) and demeanor
Proficient computer skills
Ability to prioritize and multi-task including navigating through and using multiple business applications, such as the organization’s tenant rental software and other systems
Proficient with Microsoft Office Suite or related software
Ability to work remotely, distraction free

Education and Experience Requirements:

High school diploma or GED required
1 year of customer contact experience in a needs-based sales setting preferred
Contact Center environment experience required
Experience frequently communicating with customers by phone, e-mail, chat and/or face-to-face
Remote work experience preferred

Physical Requirements:

The ability to travel by car or airplane up to 5%
The ability to sit for extended periods, including but not limited to 8 hours at a time
The ability to sit for prolonged periods working at a desk on a computer
The ability to constantly operate a computer and office equipment

*A background screening will be conducted at time of offer.

Absolute Storage Management jobs

Full Time Bilingual Remote Call Center Agent