Job Details

Job Location

Corporate Office - Jacksonville, FL

Remote Type

Fully Remote

Position Type

Full Time

Education Level

High School

Travel Percentage

None

Job Shift

Day

Description

Job Summary

Manages daily operations of the Bill Only department, ensuring efficient delivery and billing of Individual Patient Solution (IPS) products while assisting internal and external customers with deliveries, bill-only requests, and purchase order applications. Oversees invoicing and billing processes with accuracy and compliance with company policies and regulatory standards, addressing inquiries from customers and sales representatives. Responsibilities include monitoring and reconciling accounts, inputting billing data, and analyzing discrepancies to maintain financial accuracy. Collaboration with sales, customer service, and finance teams is essential to resolving billing issues and improving processes. Success in this role requires strong attention to detail, proficiency in billing systems, knowledge of medical device terminology, and effective communication skills.

Essential Functions, Duties, and Responsibilities

Handles data entry and processing of IPS orders, Bill Onlys, Ship and Replace, GHX, and other EDI platform transactions, ensuring accuracy and timely updates to accelerate the billing process.
Manages the delivery of IPS products in SAP, prepares approved Bill Onlys for invoicing, and resolves discrepancies while maintaining compliance with company policies, HIPAA regulations, and confidentiality requirements.
Validates and replenishes surgical products, verifies ship-to and replenishment locations in coordination with sales and operations teams, and ensures batch accuracy for Bill Only orders.
Builds relationships with sales representatives to assist with surgery product usage inquiries and supports data entry into Salesforce and SAP.
Provides phone and email support for sales and healthcare professionals, escalating issues as needed based on priority and complexity.
Collaborates with distribution, sales, shipping, warehouse, and carrier personnel to track and expedite deliveries while following up with hospitals and sales reps to collect purchase orders and clarify discrepancies.
Contributes to process improvement initiatives and maintains a clean, safe, and organized Bill Only area.
Ensures compliance with all regulatory and company standards, including HIPAA and confidentiality requirements.
Maintains detailed records of customer interactions, transactions, and resolutions while investigating and addressing customer concerns to uphold high service levels.
Performs additional related duties as assigned to support team objectives and operational efficiency.
Must maintain a safe working environment

Qualifications

Educational and Experience Requirements

High school diploma or equivalent.
One year customer service experience preferred
Proficient user of Microsoft Office applications
Use of SAP and Salesforce preferred but not required
Must sign a KLS Martin L.P. remote worker policy
Must maintain a safe working environment

Knowledge, Skills, and Abilities

Must be flexible, have personal integrity, and empathetic mindset and the ability to function effectively as a team member.
Adhere and support KLS Martin’s quality and safety policies and procedures.
Ability to retrieve and interpret documentation.
Able to work in a team setting and independently under minimum supervision
Strong interpersonal skills with the ability to effectively communicate at all levels internally as well as externally.
Problem solving & Decision Making / Adaptability & Flexibility
High level of customer service displaying positive attitude

Skill Requirements

Typing/computer keyboard
Utilize computer software (specified above)
Retrieve and compile information
Maintain records/logs
Verify data and information
Organize and prioritize information/tasks
Operate office equipment
Verbal communication
Written communication
Basic mathematical concepts (e.g. add, subtract)

Physical Requirements

Sitting for extended periods
Extended periods viewing computer screen
Walking
Reading
Speaking
Hear/Listen
Maintain regular, punctual attendance
Repetitive Motions
Writing

KLS Martin Group jobs

IPS Bill Only Specialist