The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

Your Tasks

Create deliveries daily and monitor order processing.
Monitor stock availability to ensure timely order clearance.
Support account and purchasing team to troubleshoot order issues.
Communicate with customers on order status and expected delivery dates.
Coordinate return shipments (e.g., create return labels).
Prepare and maintain status reports for client, management, and internal communications.
Oversee customer accounts to ensure SLAs are met.
Manage inventory updates, promotional planning, customer return cases, and inbound planning.
Assist the Account Manager in providing data, advice, and resolving problems.
Work closely with operations to ensure program requirements are met.
Participate in business reviews with the customer.
Continuous involvement and support with departmental process improvements
Abide by all company safety and hygiene regulations
Any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment

Your Profile

At least two years of Customer Service Experience
At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required
High School Diploma or equivalent
Must display initiative and flexibility to work in a fast-paced, changing environment
College degree preferred
Microsoft Office experience in PowerPoint and Power BI preferred
3PL, Supply Chain, Logistics or similar experience preferred
Ecommerce experience preferred
SAP knowledge preferred
Project management experience preferred
Strong organizational skills
Solid analytical ability
Strong verbal and written communication skills
Effective management of time and multi-tasking
Ability to work independently and with others

We Offer

Medical, Dental, Vision, Life Insurance, and Disability Pay.
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
Commuter benefits.
Employee engagement activities.

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About Us – We’re on it!

Arvato offers you one of the most dynamic work environments imaginable. We are growing, we are innovating, we are solving the challenges of our clients around the world every day. How do we do it? With our special spirit: we're on it!

Our shared vision as a global team: to be our clients' trusted global supply chain partner for growth and transformation with a drive for excellence. By combining deep industry expertise with the right technologies, we develop innovative supply chain management and e-commerce solutions for our clients in Fashion, Beauty & Lifestyle, Healthcare, Tech and Publisher.

Arvato jobs

Account Representative