Job Details

Remote Type

Fully Remote

Description

At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.

Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!

HIGHLIGHTS

As an Operations Call Center Representative, you will play a vital part in the Operations team, serving as a point of contact between Radiologists, physicians, nursing staff, technologists, and both internal and external customers. This role supports the efficient flow of communication, contributing directly to the quality and timeliness of patient care.

This position is full-time, remote, with a schedule of (7on/7off) Wednesday to Saturday, from 9pm to 7:30am and Sunday to Tuesday from 7pm to 7:30am CST.

THE ROLE

Job Functions

Professionally manage inbound and outbound calls
Serve as a liaison by addressing inquiries regarding the status of studies images, and reports
Accurately route calls and escalate issues
Ensure timely and accurate documentation of call interactions, including results reporting
Manage incoming faxes
Provided site call in status updates on exams
Ensure compliance with American College of Radiology (ACR) and Joint Commission Standard (JC)
Provide accurate documentation needed to Lead for entry of IT tickets
Participate in project-based assignments
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
Contribute to a collaborative team environment

Skills

Customer service and interpersonal skills with a professional and courteous demeanor
Strong attention to detail
Ability to follow standardized procedures and protocols
Collaborative team mindset
Exceptional verbal and written communication
Proficient in Microsoft Office Suite and ability to learn specialized systems
Demonstrates initiative and ability to work independently
Ability to multi-task, prioritize, and manage time effectively
Adaptability, flexibility, and comfortable working in a high call volume environment

Qualifications

High School Diploma
Minimum of 1 year of customer service experience, preferably in a call center or healthcare-related setting
1–2 years of telephone-based support experience
Familiarity with medical terminology or previous experience in a healthcare environment

BENEFITS & PERKS

Comprehensive benefits package, including retirement and profit sharing
Paid time off and flexibility to support your personal life
Fuel for your day with company sponsored lunches & snacks

Real Radiology jobs

Operations Call Center Representative