Job Title: CX Agent

Job ID: 27754011

Part Time: Yes

Work Remote: Yes

Location: Remote

Other Location

Description

About the company:

Rhone is performance driven apparel made by and for those in the pursuit of progress. Founded in 2014 by brothers Nate and Ben Checketts, we exist to inspire, equip, and support individuals in their pursuit of progress—both physically and mentally. More than just apparel, Rhone is a mindset, championing the power of being a little better every day. With a relentless focus on performance, innovation, and style, our products are engineered to move with you—wherever the pursuit takes you. By the end of 2025, Rhone will operate 22 retail stores across the U.S., each serving as a hub for community, connection, and the Forever Forward mindset.

About the role:

Customer Experience Agents play an integral role in shaping Rhone’s success. As a team, Customer Experience has more daily interactions with Rhone’s passionate customer base than virtually all other channels combined. Delivering ‘wow’ to the customer through these daily interactions and identifying actionable insights that can improve their future experiences through enhancements to the Rhone product, online merchandising, and other areas are absolutely critical to making Rhone the fastest growing men’s performance brand on the planet.

What you’ll do:

Provide professional customer support at all times while serving as a front line, go-to resource for all customer needs and inquiries
Interact with customers through various communication channels including phone, email and live chat, providing accurate, valid and complete information
Learn our product and technology inside and out to ensure unwavering customer satisfaction and offer appropriate solutions and alternatives
Partner with leadership to develop initiatives that improve product, marketing and the overall customer experience

What you’ll bring:

High school diploma, general education degree or equivalent
Positive, empathetic and professional attitude
Strong communication and conflict resolution skills
You are a self-starter capable of operating semi-autonomously but always collaboratively
Patience, attentiveness and active listening skills
Prior customer support experience and superb time management skills
Flexible schedule
Sound computer skills and experience in CRM platforms preferred
You can manage complex systems and platforms and operate them concurrently

What you’ll get:

Generous employee discount and quarterly clothing allowance
Paid Sick Time
Bonus Incentive Program
Monthly virtual company activities

Other details:

Job Type: Part Time
Reports to: Customer Experience Supervisor
Location: Remote
Availability:
Friday 9:00 AM - 6:00 PM EST
Saturday 9:00 AM - 6:00 PM EST
Sunday 9:00 AM - 6:00 PM EST
Monday 9:00 AM - 1:00 PM EST or 1:00 PM - 6:00 PM EST

Rhone Apparel jobs

CX Agent