Job Overview:

As a Client Support Specialist, you will provide exceptional customer support to an assigned client base. You will be responsible for managing and resolving day-to-day Payroll, HR, Benefit, Timekeeping, and technical support issues. Work will be completed via call center and email ticket environment. This is a remote non-exempt position. Work hours are Monday - Friday, 8:00 am - 5:00 pm CST

Responsibilities:

Provide exceptional customer service to assigned client base
Establish and maintain a positive working relationship with clients and coworkers
Proactively work with internal departments as needed to provide seamless support and resolve client issues
Process HR, Benefit, Timekeeping and Payroll changes for client base as needed
Configure and maintain client accrual policies, earnings, memo, and deduction codes
Audit and process high volume payroll for full-service clients
Perform all account management duties including strengthening relationships with various HR stakeholders
Communicate in a professional and positive manner with clients and co-workers via phone, email, and in person
Monitor payroll application job queue
Manage and maintain client communication and documentation
Provide accurate and timely communication for any outstanding issues or escalations
Maintain and update client information in system
Work with clients to clearly identify current and potential issues
Receive and resolve incoming support issues via phone and ticket queues
Escalate issues and incidents as needed to appropriate team members or leadership
Participate in quarter-end and year-end work
Proactively communicate any service issues with client
Develop and maintain positive business relationships with both internal and external clients
Keep up to date on company products, partnerships, and offerings in order to recommend product or services that would benefit the client
Occasional long or irregular hours
Other duties as assigned

Key Competencies:

Exceptional customer service skills
Exceptional time management and organization skills
Ability to work independently and with a team
Excellent communication skills - written and verbal
Strong analytical, problem-solving, and decision-making skills
Demonstrated ability to influence and establish positive working relationships across the origination
Excellent attention to detail and accuracy
Ability to manage multiple priorities and deadlines.
Ability to anticipate client needs based on industry knowledge
Comfortable working in a fast-paced environment
Ability to be resourceful, proactive, and seek assistance as needed
Ability to properly handle confidential information
Ability to work independently from home

Required Qualifications:

Minimum 2 years previous customer service experience
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Ability to sit for 8 hours a day, using keyboard and phone consistently through the work day.

Desired Qualifications:

Minimum of 2 years' experience working in the Payroll/HR industry including any of the following:
Experience with other HCM systems such as isolved, Millennium, Worklogic, ADP Workforce Now, or Kronos
Experience with Time and Attendance such as Payentry or Swipeclock
Experience with processing high volume Certified and/or Union Payroll
Service bureau experience (processing/supporting multiple clients)
Multi-FEIN payroll processing experience
Multi-State payroll processing experience

Benefits

Medical, Dental and Vision Insurance
Employer paid Life and Disability Insurance
401k
Paid Time Off
Paid Holidays
Volunteer Day

Paragon Payroll is a leading national provider of payroll, compliance, and HR solutions for businesses of all sizes. Designed and packaged to each client's needs, our comprehensive offering includes payroll processing; tax and wage garnishment administration; timekeeping; job/applicant tracking and digital onboarding; HRIS; and benefit administration. Our extensive partner network provides unparalleled access to a wide choice of integrated solutions for group health benefits; 401(k); and pay-as-you-go workers compensation programs. Customized, attentive, and responsive customer service is our working methodology for success and distinguishes us in the industry.

At Paragon our mission is to provide top notch experiences for our customers. We know that no two businesses are the same and our comprehensive Human Capital Management Solutions address the unique needs of our customers and employees.

Paragon Payroll jobs

Client Support Specialist – isolved - Remote