Remote United States

Powering Performance Marketplaces in Digital Media

QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and “research and compare” consumers with brands. We run these virtual- and private-label marketplaces in one of the nation’s largest media networks.

Our industry leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster. They allow brands to target and reach in-market customer prospects with pinpoint segment-by-segment accuracy, and to pay only for performance results.

Our campaign-results-driven matching decision engines and optimization algorithms are built from over 20 years and billions of dollars of online media experience.

We believe in:

The direct measurability of digital media.
Performance marketing. (We pioneered it.)
The advantages of technology.

We bring all this together to deliver truly great results for consumers and brands in the world’s biggest channel.

Job Category

A Client Relations Specialist provides operational and transactional support to 360 Finance clients of all business life cycles. This support includes the entire financing duration of a home improvement project for client interactions delivered via the Contact Center work distribution channels.

Responsibilities

Receive calls from clients (lenders, contractors, and consumers) over the phone to source any and all needs related to 360 platform programs
Research inbound requests in a timely manner to sustain, maintain, and enhance our client relationships
Listen to our customer’s concerns, solve problems, answer questions and work with them to find a resolution while showing empathy
Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges
Conduct outbound follow up and engage internal departments, when needed, to fully resolve complex and/or escalated service requests
Ensure each client has a positive experience with our company – service first
Build strong working relationships to address and support client needs
Complete required paperwork and documentation at the end of each day within all system(s)
You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested
Handle complex workmanship/contractor complaints, including the proper situational assessment and applicable escalation to Management.
Adherence to company compliance rules and financial institution regulations
Ability to cross-train on additional skills in the development path to increase financing-brokered originations

Requirements

High School Diploma required, or equivalent.
2+ years in Call Center Service; Client Advocacy or Account Management experience preferred
2+ years of Sales, financial or banking sectors, or, home improvement experience preferred
Excellent verbal, written, and listening skills
Spanish bilingual preferred
Working knowledge of Microsoft Office products
Strong attention to detail
Excellent communication skills, a love for talking to people, and the ability to WOW customers
Relentless drive to own the customer's problem and ability to think outside of the box to resolve them
Excels in high-tempo settings and is adept at juggling multiple tasks, including muti-task using technology
Ability to adapt to change and work well in a fast-paced environment
Proficiency in team-based endeavors and joint projects
Positive attitude and a willingness to learn and grow

The expected hourly rate for this position is $16/hr to $22/hr. This hourly range is an estimate, and the actual hourly rate may vary based on the Company’s compensation practices. The hourly rate may be adjusted based on applicant's geographic location. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits.

#LI-REMOTE

QuinStreet is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law.

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