Job Description Summary:

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Job Description:

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.

ROLE AND RESPONSIBILITIES

Patient experience:

Provide exceptional customer service to all patients and callers
Review schedules daily to ensure accuracy and fill appointment opportunities
Schedule and reschedule appointments in accordance with CHC scheduling guidelines
Collect, verify, update and document patient demographics, insurance information and forms
Reconcile patient visits daily

Insurance:

Verify active insurance coverage and status and update information as necessary
Collect patient payments, balances and copays
Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
Complete end of day reporting and ensure records balance

Phones:

Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

HIPAA:

Consistently ensure and maintain patient confidentiality

Other:

Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
Supports manager in monitoring inventory of supplies for the office
Meet and exceed assigned individual and departmental goals
Other duties and projects as assigned

QUALIFICATIONS

Bilingual skills, Spanish speaking, Required
Exceptional customer service skills
Excellent Verbal and written communication skills
Proven ability to multi task
Problem Solving and critical thinking skills
Excellent organizational skills
Healthcare experience in Medical, Dental, or Behavioral Health preferred
Experience with Microsoft Power Point, Excel, Word, preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Hours will vary; our schedules range Monday-Friday from 7am-7pm and Saturdays
Minimal physical effort. Must be able to operate computer and telephone continuously
Regular regional travel as necessary

Community Health Center Company Benefits for Full-Time Employees:

For Health & Wellness
Medical plans with Health Spending and Flexible Spending Accounts
Health Reimbursement Arrangement Accounts
Dental and Vision Plans
Wellness Incentive Program
Life and Disability Insurance
Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services.
For Financial Success
403(b) plan with a discretionary company match after 1 year of employment.
For Great Work Life Balance:
Paid time off
Paid Parental Leave
Paid holidays
Employee Assistance Programs
For Professional and Educational Advancement
Tuition Reimbursement

Please note- some of these benefits do not apply to part-time, temporary, or per-diem roles.

Organization Information:

Location:

Community Health Center of New Britain (Remote work)

City:

New Britain

State:

Connecticut

Time Type:

Full time

Moses/Weitzman Health System jobs

Patient Services Associate - New Britain - Full Time - Bilingual (English & Spanish) - $21.00/hr