At McDonough Hyundai, we strive to make every customer a customer for life. Our team is the heartbeat of our dealership, and we believe that happy employees make for happy customers. We reward individuals who are ready to work hard and stay motivated. Every employee at McDonough plays a vital role in our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from us over the years.

Benefits

401K
Medical
Dental
Vision
Employee Discounts
Saturday Lunches

Responsibilities

Are you ready to make a lasting impact? As a Service Advisor, you will:

Oversee service orders and the flow of Drive Lane, ensuring customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by performing additional assignments that leave a positive impression.
Provide concierge support for all owner inquiries, whether by phone or in person, ensuring customers are never mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Efficiently distribute work between technicians.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain the Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems and ordering parts and tools as necessary.
Oversee the administration of warranty claims, as well as the training and supervision of the service department.
Reinforce company policies and adhere to company standards.
Encourage compliance with applicable laws and regulations.
Maintain good working relationships with factory representatives and foster positive employee relations.

Qualifications

Are you the right fit? We are looking for someone who is:

Organized with a friendly personality
Demonstrated ability to manage others
Skilled in time management
Excellent at communicating with customers
Professional with a well-groomed appearance
Consistently successful in service and sales
Known for positive customer satisfaction results
Team-oriented and self-motivated
Able to work independently with little supervision
In possession of a clean driving record and a valid driver’s license

Join us and be part of a dynamic team that values your contributions and celebrates your successes. At McDonough Hyundai, we are committed to creating a workplace where everyone feels valued and respected.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

McDonough Hyundai jobs

Automotive Service Advisor