Job Description:

Merkle provides customer care for their Promotion & Loyalty Solutions winners and end-users. We are looking for a Customer Care Coordinator to join our team to support promotion related inquiries.You will be reporting to someone more senior on the team.

Responsibilities:

Address winner and end-user inquiries
Evaluate consumer-related issues, providing accurate information and solutions.
Collaborate with other departments to ensure customer satisfaction.
Use troubleshooting skills to understand and answer client questions.
Follow up on unresolved issues to ensure responses to end-users or our teams.
Recommend solutions that enhance efficiency and ensure a positive consumer experience.
Communicate with clients regarding customer care concerns related to promotions.
Identify trends in customer care and escalate them.
Handle Personally Identifiable Information (PII) with the utmost confidentiality and follow expectations of data protection.
Offer general support to all customer care operations.

Requirements:

0 or more years of experience in a customer service role supporting email.
Proficiency in using customer service software and MS Office (Excel).

The annual salary range for this position is ($39,000 - $62,962). Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

#LI-In-person #LI-Hybrid #LI-Remote #LI-MM3

Location:

USA – Remote – Michigan – Eastern TimeBrand:

MerkleTime Type:

Full timeContract Type:

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you. 

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Customer Care Coordinator