The Client Care Sales Representative is a vital member of our team, playing a key role in delivering exceptional service and contributing to the company’s growth. This bilingual (English/Spanish) phone-focused position is dedicated to managing sales calls, providing quotes, booking inspections, and upselling ancillary services. As prospective clients' first point of contact, the Client Care Sales Representative builds trust, fosters strong relationships, and creates a lasting first impression of our company. Through professional communication, this team member not only enhances business value but also ensures that clients are guided with clarity and confidence through one of the most significant decisions of their lives.

Company Overview

Max Home Inspections (MHI) is a rapidly growing family-owned company that has been serving the Florida market since 2016, conducting home, commercial, and sewer line inspections. Our experienced team has completed over 20,000 inspections for all ages, sizes, and types of properties. MHI provides our customers with peace of mind by helping them avoid potential issues with their prospective property.

Join a team of talented high performers supported by a robust and vibrant culture that has made MHI an employer of choice in the industry!

Role and Responsibilities

Handle incoming sales-related calls with the goal of booking inspections and providing prompt, professional assistance
Provide quotes, schedule inspections, and respond to inquiries from non-call channels (e.g., emails, texts)
Conduct outbound sales follow-ups on unscheduled orders to increase bookings and conversions
Educate clients and real estate agents on services and inspection options that best meet their needs
Actively upsell ancillary services to enhance scheduled inspections
Assist with non-sales inquiries via phone and non-call channels as needed
Check voicemails/emails for urgent issues and inspection schedules as directed by management
Complete additional tasks or special projects as assigned by MHI management

Requirements

High school diploma, GED, or equivalent (additional education preferred but not required)
Bilingual (English/Spanish)
Proficient phone skills, with the ability to engage clients professionally and build rapport
Strong written and verbal communication skills, including active listening and a friendly, helpful communication style
Ability to adapt to changing business needs, processes, and technologies
Strong problem-solving skills, with the ability to think critically and resolve client concerns efficiently
Team-oriented with the ability to collaborate with colleagues to meet company goals
Familiarity with general administrative procedures and systems
Attention to detail, including proofreading and verifying information accuracy
Experience working remotely and within a distributed team (preferred)
Proficiency with computers, mobile devices, and customer service software (preferred)
Strong time management and organizational skills, with the ability to prioritize tasks effectively
Ability to follow instructions, adhere to policies, and maintain a quiet, undistracted work environment
Reliable high-speed internet connection
Previous call center, sales, or customer service experience is a plus

Company Benefits

Competitive starting pay
Fully remote work
A growing company that encourages leadership development and promotion
Knowledgeable, encouraging, and present leadership
Family-friendly culture with regular employee events/gatherings
Inclusive and collaborative culture
Ongoing training and personal learning opportunities
Be supported by caring teammates who like to have fun!

Max Home Inspections jobs

Client Care Sales Representative