Location: Remote (Must be based in Pittsburgh, PA, or surrounding areas)

Job Type: Full-time, Salary

About the Role

CARS Protection Plus is seeking a highly skilled and detail-oriented Agent Support Claims Specialist to serve as a liaison between agents and our claims department. This individual will play a critical role in ensuring seamless communication, problem resolution, and support for agents navigating the claims process.

Key Responsibilities

Act as the primary point of contact between agents and the claims department, ensuring a smooth and efficient claims process.
Provide expert-level guidance on claims procedures, policy coverage, and required documentation.
Utilize strong mechanical knowledge to interpret claims, assess vehicle repair needs, and communicate technical details to agents.
Handle a high volume of inbound and outbound phone calls and emails, addressing agent inquiries with professionalism and urgency.
Troubleshoot and resolve claim-related issues, demonstrating excellent problem-solving and conflict resolution skills.
Maintain detailed and accurate records of agent interactions within the company’s CRM system.
Collaborate with internal teams to streamline communication and improve agent support services.
Work efficiently in a fast-paced, remote environment while managing multiple priorities.

Qualifications & Skills

Strong mechanical knowledge and familiarity with automotive repair processes.
Experience working with CRM software to track and manage interactions.
Excellent communication and interpersonal skills, with the ability to clearly explain complex claims processes.
Strong problem-solving abilities and conflict resolution skills.
Ability to multitask and remain organized while handling a high volume of calls.
Prior experience in claims support, customer service, or a related role is preferred.
Must be based in Pittsburgh, PA, or the surrounding areas and able to report to home office when required.

CARS Protection Plus jobs

Agent Claim Specialist/Agent Support