If you got into healthcare to make a difference, you’re in the right place. We’re looking for a values-driven, mission-focused, dynamic Patient Engagement Specialist who is passionate about working with seniors (and their families), especially those navigating mental and behavioral health challenges. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that’s you, read on!

What’s Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring mental healthcare to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action.

We’re reimagining what it feels like to experience a mental health challenge as a senior. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around mental and behavioral healthcare, both for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER.

Our Core Values

At Rippl, we live and breathe a set of shared, core values that help us build the best team, guide how we work together, and best serve our patients, families and caregivers.

If not Us, then Who? Seniors need better mental health care NOW. Our mission is urgent. And, we’ve got the perfect team to take this on.

Mission is our Middle Name There is no more noble mission than caring for seniors with mental health challenges. We’ve set out to make a giant, lasting, transformational impact.

Care Team Obsession Our team members are our focus, our obsession. We listen and learn from, and with, our clinicians to find the right answers. When we care obsessively for our clinicians, our patients and families will get the care they deserve.

Moving Mountains We see what we’re doing as a movement–a movement focused on solving one of the most important, most urgent challenges in healthcare for a really special group of people.

Raising the bar, for everyone We are leveraging world class expertise to define a new standard of care. Partnering with the country’s leading academic institutions and geriatric clinicians, we are bringing clinical excellence to our seniors.

Join the movement

We’re looking to find other changemakers who are ready to join our movement. Those who believe serving seniors is their calling, their reason for jumping out of bed every day. Our ambition is to create a nirvana workplace for this tribe! And, most importantly, help them make a giant difference in the lives of their patients. Because, “if not us, then who?”

The Role:

The Patient Engagement Specialist serves as the first point of contact for our patients, and caregivers throughout their robust onboarding experience with Rippl. As the first friendly voice of Rippl, the Patient Engagement Specialist is accountable for patient engagement, outreach, and acceptance of care for patients and caregivers.This is a great opportunity for someone who is excited about being part of the early stages of growing a business, and really cares about making a huge difference with the senior population.

Essential Functions:

Providing patients and their caregivers with an engaging, white glove experience
Effectively communicate Rippl’s offerings to a senior population
Engage with new patients with the goal of having them accept care with Rippl
Set patients up for success by scheduling their first appointments with Rippl Care Team, providing a smooth and efficient onboarding experience
Communicate and receive patient information by phone, email, e-referral and fax management
Be a trusted and knowledgeable resource for patients on Rippl services
Maintain accurate and up-to-date patient demographics in CRM/EHR
Collaborate with Care Team to ensure a seamless transition of newly onboarded patients are assigned to the Care Pods
Ensure required onboarding paperwork has been completed by the patient or Power of Attorney (POA) and obtain any necessary medical documents from healthcare providers, to ensure Rippl’s Care Team has the most up-to-date and comprehensive patient record
Meet quality, productivity, and acceptance rate performance metrics
Perform other administrative duties as assigned.

Qualifications:

Passion for working with seniors, their families and caregivers
2+ years experience in a healthcare environment required
Experienced in patient outreach, engagement, intake, medical reception and/or customer service
Proficiency in various systems such as Google Suite,Salesforce, Athena (EHR), and cloud based telephony systems
Knowledge of medical and behavioral health terminology
Exceptional interpersonal, customer service, problem-solving and conflict resolution skills
Comfortable in a high speed, ever changing, start-up environment
Strong verbal and written communication skills
Excellent organizational and multitasking skills
Ability to connect and build relationships with people from diverse backgrounds
Access to high-speed, reliable internet and a secure, private workspace conducive to confidentiality required

What’s in it for you

Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility
Fast growth company with opportunities to take on more responsibility or develop into new roles
Competitive compensation
Remote from home opportunity; expected hours approximately Sun-Thu 11-7:30p Central, 9-5:30 Pacific
401(k) plan with a healthy match
Quarterly performance based incentives
Equity in the form of stock options
Medical, Dental and Vision coverage for you and your family
Life insurance and Disability
Remote Work stipend
Generous Paid Time Off

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: Range is $19-25 per hour depending on experience

We are going to make some very big waves starting with a small Rippl - come join us!

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