The Patient Services Representative serves as the primary point of contact for patients calling with administrative and scheduling matters.

The person in this role is expected to have exceptional customer service abilities, strong scheduling judgment and decision making, and superb communications skills. Work from home opportunities are available after 3 months of successful employment.

ESSENTIAL FUNCTIONS

Primarily answer incoming phone calls for multiple Primary Care practices
Redirect calls for Specialty Departments when needed
Schedule routine and follow-up patient appointments
Reschedule or cancel appointments as needed
Confirm future appointments
Assist patients in reaching a clinician for their medical concerns and/or requesting a sick visit using a designated screening tool, including patients with urgent/critical medical concerns
Assist patients with prescription refill requests
Assist patients with referral requests
Provide general practice information for patients as needed
Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics.
Acts as a champion of the patient experience by striving for first call resolution with every patient interaction
Other responsibilities as directed by supervisor, coordinator, or manager
Answer incoming phone calls for multiple specialty practices
Schedule routine, follow up, and new patient appointments
Prepare and mail welcome packages to new patients
. Strives for first call resolution with every patient interaction.

JOB REQUIREMENTS

High School Diploma or equivalent required
Ability to support patients using a calm demeanor, compassion, and empathy, including urgent/critical calls
Strong organizational skills
Excellent professional judgment, phone skills and decision making ability
Proficiency with Windows based computer applications
Flexibility and willingness to work as a team member
Able to prioritize and handle multiple tasks
Active listening skills
Ability to proficiently use telephone system
Excellent typing and computer ability while simultaneously maintaining a telephone conversation
Ability to consistently meet and adhere to performance and quality metrics
Ability to demonstrate and uphold InterMed’s Values
On-site, in-person training is required for this position. Training is expected to take 3-4 weeks depending on experience
Compassion and empathy
Excellent professional judgment, phone skills and decision making ability
Proficiency with Windows based computer applications
Flexibility and willingness to work as a team member
Able to prioritize and handle multiple tasks
State of Maine residence is required
Professional appearance

SCHEDULE

. Schedules will be based on business need. Hours of Operation are Monday-Friday 7:30am-5:00pm.

InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Intermed jobs

Patient Services Representative - Work From Home Opportunity (State of Maine residence required)