About Us

At #paid, we’re on a mission to empower creators to do what they love—create. Our marketplace connects vetted creators with some of the world’s most iconic brands, like McDonald’s, Samsung, and Disney, fostering authentic collaborations that drive real business results. We’ve built a marketplace that solves big challenges in the creator ecosystem, from fair pricing to algorithmic matching and content usage rights, ensuring every partnership is seamless and impactful.

With our proprietary technology and an unwavering commitment to trust and transparency, we’re revolutionizing the way brands and creators come together to make magic. Rated #1 for customer support and managed services, #paid is leading the creator marketing space. Through innovative technology and a team of ambitious humans, we're transforming the future of the creator economy.

The Role

As a Creator Operations Coordinator, you'll play a key role in making sure our campaigns run smoothly and our creators have the best experience possible. You’ll gain hands-on experience working with data, optimizing processes, and supporting cross-functional teams—all while helping shape the future of creator marketing!

Responsibilities

Manage campaign operations to support active customersAssist with creator operations to ensure seamless collaborationsTrack and document internal processes for continuous improvementCollaborate with Customer Success, Product, Finance, and Revenue Operations teamsMaintain data accuracy and provide real-time updatesCommunicate with creators via platform and support deskProvide support to creators by troubleshooting issues and ensuring a seamless experience on the platformGather feedback from creators to improve internal processes and enhance collaboration

To be successful, you'll need to

Be detail-oriented, proactive, and eager to learnHave strong written and verbal communication skills to collaborate across teams and ensure smooth campaign executionBe comfortable with data organization and analysis, adaptable to change, and able to problem-solve effectivelyHave a keen eye for detail in managing and maintaining accurate dataUnderstand branding and be able to match creators to the right campaignsHave some experience with outreach and prospectingBe willing to take on foundational tasks and learnDemonstrate a team-first mindset, openness to feedback, and a proactive approach

About you

You’re a proactive problem-solver who thrives in a fast-paced environmentYou love working with data, collaborating across teams, and making an impactYou bring strong attention to detail, adaptability, and a growth mindset to everything you do

Why #paid

We are a group of passionate and thoughtful people working together to fundamentally change the way brands are built while empowering creators to make a living doing what they loveWe are growing quickly! Plus, #paid is the highest-rated platform on the popular G2 Crowd software review websiteWe have all the fun perks you’d expect—flexible vacation policy, competitive vision, dental and health benefits, team offsites and working hubs, and socials (yes, even remotely!)We invest in our team members, with L&D budgets and RRSP/401K Matching ProgramsWe are proud of our culture and care about it deeply—we live by our team values and are always trying to make #paid a better company today than it was yesterdayWe empower learning through meaningful career progression and the autonomy to test new ideas

Equal Employment Opportunity

#paid is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work.

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.

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Creator Operations Coordinator