Customer Support

Remote, USA Salary : $40,000+ (negotiable based on experience)

POSITION SUMMARY

A fast-paced customer service role that requires solid communications skills, and the ability to ask the right questions that uncover information necessary to assist in resolving client issues. The ideal candidate is detail oriented, consistent, and patient. This role requires someone who is comfortable with technology and has a willingness to learn about technology terms and acronyms. This position reports to the Customer Service Team Lead.

This position is in a customer service environment with highly structured workdays. Candidates can expect to spend a significant amount of time on the phones, similar to a call center setting, handling customer inquiries and providing assistance. The role offers clear expectations and a well-organized daily routine, allowing you to focus on delivering excellent service. If you’re comfortable with a fast-paced, phone-intensive environment and enjoy helping customers, this could be a great fit for you! The salary for this position is $40,000+ (negotiable based on experience). The hours for this position are Monday - Friday 9am-6pm EST.

RESPONSIBILITIES

Phones – You will be asked to answer incoming phone calls, enter tickets in the Sourcepass standard format and document everything in our ticketing database
Emails - You will be asked to enter tickets into our database that arrive via our customer email portal
Filing – You will be asked to file paperwork and documentation as needed
Data Entry – You will be asked to process data entry tasks as needed
Outbound Calling – You will be asked to call clients to inform them of scheduling and/or changes
You will be asked to assist management team in special projects as deemed necessary

DESIRED SKILLSET/EXPERIENCE

Reliable – Shows up for work on time – ready to work
Minimum 2-3 years of experience providing Customer Service in an office setting
Ability to effectively communicate by phone
Ability to speak and write in English, clearly and professionally
Proficiency with computer (Windows Operating system)   
Strong typing skills required
Pays attention to detail

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