Must live in OK, TX, or AR to be considered

Are you interested in a career working from home that allows you to be part of a life-saving mission? Our Blood Institute is looking for Donor Care Representatives to contact and schedule appointments with current blood donors to help support our lifesaving mission. This position will work 40 hours per week while working from home. A successful candidate must have a high school diploma or equivalent, pleasant voice and professional manner and ability to effectively communicate and speak clearly to the public over the phone. Also, candidates must have home internet and cell phone and Our Blood Institute will provide a computer for work purposes.

Location: Work from Home (On-site training with occasional in-person meetings)

Pay: $15.00 an hour or based on education and/or experience; $500 bonus after 6 months and $1,000 bonus after 1 year!

Days: Monday through Friday

Hours: 8:00 a.m. to 5:00 p.m.

Position:

Donor Care Representative's follows assignments to communicate with our donors on an individual basis for the purpose of gaining commitment to support Our Blood Institute's lifesaving mission. A Donor Care Representative is responsible for providing accurate information and maintaining records, documenting outcomes, appointments & all donor communications.

Qualifications:

High school diploma or equivalent required
Must have home internet
Must have cell phone
Pleasant voice and professional manner required
1 year previous experience in customer service or telemarketing or sales position preferred
Flexibility to work unscheduled or long hours in response to a crisis or special blood needs
Ability to effectively communicate & speak clearly to the public over the phone
Good Listening Skills

Primary Responsibilities:

Call donors on assigned lists for the purpose of gaining commitment for donation
Meet calls per hour, appointments rate and show rate standards for Donor Care Representative I level
Work from open call lists as assigned using appropriate brand identity and promotional information in communications
Follow scripts & talking points as directed
Leave quality recorded messages with accurate information
Schedule donor procedure appointments in accordance with donor commitment
Record information in a neat, accurate and timely manner
Make follow-up and reminder calls
Answer incoming calls, routing and assisting callers as appropriate
Educate donors about automated donation procedures as instructed working to gain commitment for the donor to "power up" & donate through an automated procedure
Consistently maintain a high level of customer service in all outbound or inbound calls with a pleasant attitude and appropriate follow-up on concerns and requests
Maintain confidentiality about all medical and other private donor, client, and business information
Maintain and update donor call profiles through accurate data entry
Route medical questions through appropriate channels
Maintain a high standard of integrity and confidence in all communication with donors
Comply with all applicable compliance, safety directives and regulations

Click the link below to learn fun facts about working for Our Blood Institute!

https://play.tic-tac-trivia.com/quiz/uPSABhC7P3HTAh5J4Rk6

Our Blood Institute jobs

WORK FROM HOME DONOR CARE REPRESENTATIVE (OKLAHOMA CITY, OK)