Job Description

Role Overview

Sodexo is seeking a Customer Service/ Operations Representative to support our Entegra hotel clients. Ideal candidate will be a strong customer service professional that ideally has a background in hospitality and/ or GPO's

This is a remote role with working hours, 9am to 5:30PM EST.

What You'll Do

Provide customer support and platform support to clients
Respond to client inquiries in a timely and professional manner
Partner with the digital solutions team.
Track and monitor client requests and escalate when necessary to appropriate team
May perform other duties and responsibilities as assigned

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

Medical, Dental, Vision Care and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Pay: $17.79 to $32.79/hour

What You Bring

Superior client relations skills
Strong Hospitality experience and/ or knowledge of GPO's a plus
Excellent communication skills
Ability to prioritize and adapt to change

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Qualifications & Requirements

Minimum Education Requirement - High School Diploma or GED or equivalent experience

Sodexo USA jobs

Customer Support / Operations Representative 1