About this role

You will join us in an incredibly exciting phase of transition and growth with a huge opportunity to unlock massive revenue potential across our global client base.

The successful candidate for this role will be looking for an exciting new challenge in a hyper-growth environment. You should have a passion for building and developing business relationships and be willing to take on new challenges and input to the company’s growth.

Please note English fluency is mandatory for this role. Please apply using an English CV.

In this job, you’ll…

Manage thousands of restaurant customers in the UK and Ireland, helping them engage and find value from Flipdish products
Work closely with the Activations and Sales teams to make sure new accounts are onboarded correctly and grow their orders quickly and efficiently
Recognize and refer opportunities for upsells of new Flipdish products, including our Point of Sale system
Influence future lifetime value through higher product adoption, integration of our solution, improvement of customer satisfaction, and overall health scores.
Expand the revenue potential in accounts through feature optimization, effective case management, and the introduction of new and partner products
Interpret and drive action for “at-risk” customers
You will be a natural at building relationships as creating partnerships with your client base will be critical to success in this position.

We’re looking for

Demonstrable experience in looking after a large book of business, likely in a Customer Success or Sales role
Proven track record in minimizing customer churn.
The ability to look at longer-term plans and set the direction for clients
Results-focused, can-do-attitude, Naturally motivated and team player
Comfortable in using data to make decisions
You are highly organised - ability to build pipelines and track current/ future processes
Confident and able to present to clients and internal stakeholders over video and in person.
You’re a foodie! Passionate about the hospitality industry and understand the challenges the industry faces.
You have an eye for detail and a highly analytical mindset.
Motivated by increasing revenue and the sales process lights a fire within you!
Understanding of Flipdish products including online ordering, kiosks, and restaurant point of sale systems
Have a background in Sales.
Have worked in the hospitality industry and understand the pressures and pain points of our clients.

What you get

We’re a growing startup and we understand that amazing incentives will attract amazing talent. As well as the perks, we provide unparalleled opportunities for career growth. If you’re smart, ambitious, and hard-working, we’ll do whatever it takes to make you a Flipdisher!

🙈Don’t be shy. Apply.

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch.

We also understand neurodivergent candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.

Flipdish jobs

Customer Support Agent (Argentina)