Remote Only

About Hone

Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:

Fight for the Customer
Execute Ruthlessly
Communicate Candidly, Clearly, and Kindly
Collaborate Selflessly
Practice Calculated Risk-Taking
Maximize Joy and Gratitude

Hone has been fully virtual from day one and will continue to be a remote-first employer.

Our Ideal Candidate

Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all-in” disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.

Patient Advocate

Location: Remote (USA)

Employment Type: Full-time

The Role

We’re looking for a Patient Advocate to join our team. In this role, you’ll report to a Care Team Manager and play a key part in guiding patients through their care journey. You’ll ensure every interaction is empathetic, efficient, and high-quality, while using various tools and workflows to resolve patient needs and elevate their overall experience.

Responsibilities

Respond to patient inquiries via email, chat, and SMS using Zendesk
Resolve common issues such as order tracking, medication refills, and lab scheduling using guided workflows and macros
Escalate complex cases and document updates clearly in the EMR
Collaborate with Clinical Ops, Pharmacy, and Labs to ensure continuity of care
Identify recurring trends and suggest process improvements
Meet and exceed performance targets (e.g., first reply time, resolution time, CSAT)
Contribute to peer learning, documentation, and team knowledge
Be available for occasional overtime—voluntary or mandatory depending on business needs

About You

Strong multitasking and time management skills
Comfortable working in a fast-paced, ever-evolving environment
Creative problem solver with a results-driven mindset
Adaptable to new tools, systems, and workflows
Able to work both independently and collaboratively
Experience in healthcare, telehealth, or customer support is a plus

Our Ideal Candidate

You’re a motivated multi-tasker who finds fulfillment in meaningful work. You embrace change, tackle challenges with enthusiasm, and thrive in a high-growth environment. You're an excellent communicator, a proactive team player, and a humble leader who’s always eager to learn and improve. Above all, you care deeply about helping people live longer, healthier lives.

Compensation

This is an hourly role with annual compensation equivalent to $42,000–$50,000, depending on experience and qualifications.

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